Showroom Consultant

Do you enjoy working with people, design, and beautiful spaces? Custom Wood Products is seeking an enthusiastic Showroom Consultant to join our team in our Topeka showroom.In this customer-focused role, you’ll be the first point of contact for homeowners, designers, builders, and contractors—both in person and over the phone. You’ll guide customers through product selections, support our design team, and help ensure a smooth experience from initial consultation through cabinet design, construction, and delivery.This is a great opportunity for someone who enjoys combining customer service with creativity, collaboration, and hands-on involvement in custom woodworking projects.Work Schedule: Monday-Friday 8:30am-6pm, with rotating Saturdays 8:30am-2pmMajor Duties:Work with a diverse customer base, including builders, designers, and homeowners, to sell a wide range of productsAssist customers in person by appointment, walk-ins and by phone, while utilizing suggestive sales techniques managing customer concerns in a timely mannerGreet and assist all customers and visitorsAnswer incoming calls and handle caller’s inquiries by providing accurate informationAbility to understand CWP production process and ability to clearly explain the process and customization features to customersProvide office support services to ensure efficiency of day-to-day operationsReceive, direct and deliver phone and email messagesMaintain a record of customers and their cabinetry needs in CWP’s CRM systemWillingness to learn and stay abreast of cabinet design and construction methodsSupport designers and customer’s throughout the sales processContinually enhance sales skills and product knowledge in order to promote a professional image at CWPWork with other locations and personnel to ensure teamwork and deliver consistent customer service throughout the entire sales processCRM – Daily recording of all sales activity including, customer interactions (i.e. phone calls; in person meetings; email; text); new sales; internal communication and proper documentation through entire sales process until closed or lostGeneral Responsibilities:Support CWP’s strong relationship culture through quality customer service and superior product knowledgeProvide exemplary customer service by resolving problems efficiently and responding timely to all internal and external requestsWork collaboratively with staff to encourage and support a team environmentFlexible to accept additional assignments as requested by leadershipCross train for other positions to cover when necessaryAttend and participate meetings as requestedProvide same day responses to inquiries for information to customers, staff and vendorsAnswer telephone calls professionally and provide prompt follow throughFollow CWP policies and proceduresOther duties as assignedHigh School Diploma or equivalent requiredAbility to effectively communicate (written and verbal)Customer focused skills with excellent listening skillsPossess problem solving and problem resolution skillsAbility to handle a vast array of customers with varying levels of product knowledgeAbility to effectively handle phone and email inquiriesAbility to work with minimal supervisionProficient in MS Office, with ability to learn other software as needed #J-18808-Ljbffr Custom Wood Products