Customer Service Representative

Job Description

Job Description

Salary: $50k-55k

Job Title:

Customer Service Representative

Work Location:

Charleston, SC

Department:

General Industry

Reports to:

Director of General Industry

ESSENTIAL DUTIES AND RESPONSIBILITES

• Ensure optimal professional relationship with customers and handling of customer interactions
• Professional handling of customer communications (phone and email) in coordination with assigned team and all relevant departments (local and global)
• Independent handling of all incoming orders for assigned customers to include (where applicable) any changes or modifications to orders
• Coordinate with all departments regarding customer orders (local and global)
• Immediate and effective handling of customer complaints in coordination with sales team and all relevant departments (local and global)
• Active involvement in Accounts Receivable Management in cooperation with assigned team
• Responsible for the factual and accurate supply of information to the assigned team
• Mandatory and proper use of internal computer programs
• Maintain compliance with all company policies and procedures
• Requires flexibility and understanding that this position may be required to perform duties outside the duties listed above in order to meet the mission and goals of our client.

SUPERVISORY DUTIES

This position does not have any supervisory duties.

EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS

• High school diploma, GED or years of equivalent experience required.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Experience with SAP software (preferred)
• Excellent computer proficiency (Microsoft Office – Word, Excel, Outlook and Powerpoint)
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• The position requires the ability to travel both domestically and internationally, including to countries and customers that may require proof of vaccination.
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Requires frequent walking, standing, heavy lifting and carrying, stooping, bending, kneeling and reaching.
• This position can potentially be exposed to fumes and hazardous chemicals.
• This position requires prolonged periods of sitting at a desk and working on a computer.
• Must be able to talk, listen and speak clearly on the telephone