Market Development Representative

Market Development Representative

Fort Lauderdale, Florida, United States

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

ShipMonk is seeking a motivated and enthusiastic entry-level Market Development Representative to join our team. You will be the first point of contact for potential customers, playing a crucial part in our lead qualification process. You will engage with inbound inquiries via phone, email, and ShipMonk.com, identifying strong fits for ShipMonk's services and setting the stage for our Fulfillment Consultant sales team. This is an excellent opportunity for early-career professionals with a passion for building relationships and contributing to a dynamic, fast-paced environment. No prior sales experience is required. Our team provides the training and support you need to succeed.

What Will You Be Doing?

Lead Qualification & Initial Engagement:

• Serve as the initial point of contact for inbound leads generated through various channels (phone, email, website, live chat).
• Engage with prospective customers to understand their business needs and challenges.
• Evaluate the fit between the prospect's requirements and ShipMonk's service offerings.
• Clearly and concisely communicate ShipMonk's value proposition and key differentiators.

Sales Process Support:

• Accurately and efficiently input and maintain lead information and activity details in Salesforce.
• Track all interactions with prospective customers, including call outcomes, follow-up tasks, and relevant notes.
• Schedule qualified meetings and product demonstrations for Fulfillment Consultants.
• Ensure timely and effective follow-up with prospects to nurture relationships.

Performance & Development:

• Meet and exceed key performance indicators (KPIs) related to call volume, qualified opportunities, and meeting/demo appointments set.
• Maintain a strong understanding of ShipMonk's services, pricing, and competitive landscape.
• Actively participate in training and coaching sessions to continuously improve sales skills and product knowledge.
• Develop the necessary skills and understanding to progress into future closing roles within the sales organization.

Customer Relationship Management:

• Provide a positive and professional first impression of ShipMonk to all potential customers.
• Build rapport and establish trust with prospects through effective communication.
• Strive to create a welcoming and helpful experience for everyone who interacts with ShipMonk.

What Are We Looking For?

• Communication & Interpersonal Skills: You possess exceptional verbal and written communication skills, enabling you to articulate information clearly and persuasively. You are a natural connector who enjoys building relationships.
• Critical Thinking & Learning Agility: You have a strong desire to learn and quickly grasp new information, processes, and technologies. You are receptive to feedback and eager to develop your sales acumen.
• Organizational Prowess: You are highly organized, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.
• Drive & Initiative: You are self-motivated, possess a strong work ethic, and are driven to achieve and exceed goals. You have a proactive approach and a "get it done" attitude.
• Team Player: You are a collaborative and supportive team member who contributes positively to the overall success of the sales organization.
• Technical Aptitude: You are comfortable learning and utilizing new software and tools, including CRM systems (Salesforce experience is a plus).
• Customer Focus: You are passionate about providing excellent customer experiences and understanding customer needs.
• Adaptability: You adapt to changing situations and priorities with a positive and flexible mindset.

Requirements

• No prior sales experience is required. Customer-facing experience (e.g., retail, hospitality, customer service) is a plus.
• Excellent verbal communication and active listening skills.
• Strong written communication skills for effective email and chat interactions.
• Ability to learn and effectively use CRM software (like Salesforce).
• A positive attitude, a strong work ethic, and a desire to succeed in a sales environment.

Working At ShipMonk

• The base salary for this position is $45,000. Annual bonus eligible based on company performance.
• Work Schedule & Location: 9 am - 6 pm, ET at the ShipMonk headquarters, 201 NW 22nd Ave, Suite 100, Fort Lauderdale, FL 33311.
• PTO: Take control of your work-life balance with paid time off.
• Paid Holidays: Enjoy 7 paid holidays throughout the year in the US.
• 401k Matching: We invest in your future with a generous 401k match.
• Merit Reviews: Get rewarded for your hard work and dedication.
• Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
• Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant - first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.