Computer Technician

Computer Technician

The Village of Tinley Park is a vibrant, progressive community located in the fast-growing Interstate 80 corridor in southwest suburban Chicago. As the 19th-largest city in Metropolitan Chicago boasting a residential population of 56,000 residents and nearly 1,000 businesses, this exceptional community possesses everything from a fun and lively Downtown district to flourishing residential neighborhoods to thriving corporate, commercial and entertainment centers, all tied together under Tinley Park's Life Amplified brand. We seek qualified applicants to fill the position of Computer Technician in the Information Technology Department. This position is responsible in providing front-line technical support for end users and maintaining the reliability and usability of the Village's desktop, laptop, and mobile computing environment.

Key Responsibilities

The Computer Technician is responsible for providing responsive end-user support and technical consultation to Village departments and employees. Monitor, review, create, and resolve technical support service desk tickets. Install, configure, and maintain workstations and peripherals to ensure optimal performance and availability. Deploy, configure, and maintain operating systems and a diverse application portfolio to maximize system reliability, performance, and security. Coordinate the deployment of mobile devices and the migration of end-user data to ensure seamless transitions. Investigate and resolve workstation network connectivity disruptions to ensure consistent access to organizational resources. This position will provide technical support for printing, including troubleshooting network connectivity and managing print queues. Manage the full lifecycle of hardware and software assets, including inventory tracking, secure decommissioning, and the execution of data transfers to ensure continuity during refreshes. Adhere to established cybersecurity policies and data privacy standards when handling departmental systems and sensitive information. Develop and maintain technical documentation, operational best practices, and knowledge base resources.

Qualifications, Knowledge, Skills

This position requires an Associate degree in Information Technology, Computer Science, Management Information Systems, or a related field and one (1) year of relevant technical support experience; or a high school diploma or equivalent and three (3) years of relevant technical support experience; or an equivalent combination of education, training, and experience. Must possess a valid driver's license. The ideal candidate will have knowledge of operating systems: Windows desktop operating systems, including deployment, configuration, and troubleshooting. Applications: Common productivity software suites, including Microsoft Office (Word, Excel, Outlook, PowerPoint). Networking Fundamentals: Troubleshooting and management of TCP/IP, DNS, DHCP, and wireless connectivity protocols. Hardware and Peripherals: Installation, diagnosis, repair, and maintenance of desktops, laptops, printers, and related IT assets. Mobile Devices: Configuration and management of smartphones and tablets, including integration with organizational systems and mobile device support. Cybersecurity Principles: Fundamental awareness of data privacy standards, malware protection, and organizational security policies. Skills needed are the ability to systematically diagnose, isolate, and resolve technical issues by applying logical troubleshooting methodologies. Display the capacity to translate technical concepts into clear, professional language for non-technical users, maintaining a helpful and collaborative demeanor across all communication channels. This person will have the ability to maintain a high level of communication with Village leadership, supervisors, and staff, working proactively to understand their needs and to align technology-related decisions with the organization's goals. Evaluate current systems and implement enhancements to effectively meet shifting technical and user requirements. Incorporate feedback from users and stakeholders to drive ongoing improvements to technology services and support processes. Provide after-hours support for emergencies, scheduled on-call rotation, and occasional weekend maintenance. Exercise judgment, decisiveness, and creativity when evaluating information against measurable or verifiable criteria. Present information effectively and respond to inquiries from non-technical users in a clear, concise manner.

The Village of Tinley Park offers a generous benefit package including medical, dental, and vision benefits, employer-paid life insurance and other ancillary benefit options. Retirement benefits through the Illinois Municipal Retirement Fund (IMRF) are provided along with the option to participate in a 457(b) deferred compensation plan. In addition, paid holiday, vacation, personal, and sick days are provided.