Assistant Manager II

Job Description

Job Description

Northplace Apartment Homes - Salem, OR
Pay Range: $25.00-$28.00 per hour
Full-Time | Wednesday to Sunday| 9:00 AM to 6:00 PM, 60 min unpaid lunch

Are you a natural leader who enjoys supporting a team, solving problems, and helping an apartment community succeed? 

THE OPPORTUNITY

Stratum is seeking an experienced, motivated Assistant Manager II to help lead the daily operations of one of our apartment communities.

This position goes beyond traditional leasing and administrative support. You'll work closely with the Property Manager to oversee property operations, support and supervise onsite employees, manage resident relationships, and help maintain strong operational performance.

When the Property Manager is unavailable, you'll step into a leadership role, making operational decisions within established company policies and approval requirements, directing the onsite team, and ensuring the community continues to run smoothly.

We're looking for someone who demonstrates sound judgment, takes ownership of responsibilities, and knows how to balance exceptional resident service with effective team leadership.

WHY STRATUM?

At Stratum, we're more than a property management company. We create communities where residents feel at home and employees can build meaningful careers.

Our success is built on a foundation of integrity, accountability, teamwork, and service. We believe in doing the right thing, supporting one another, and continuously improving. Every team member plays an important role in our success.

As a growing company, we're committed to creating opportunities for our employees to learn, develop, and grow with us. We value collaboration, recognize great work, and want our employees to feel supported in the work they do.

WHAT WE OFFER

· Competitive pay

· Medical, dental, and vision insurance

· Life and AD&D insurance

· Voluntary supplemental insurance options

· Pet insurance

· Dependent Care Flexible Spending Account (FSA)

· 401(k) with a 100% company match up to 4%

· Employee Assistance Program available on day one for employees and immediate family members

· Vacation and sick time accrual

· Paid holidays, including your birthday

· Cell phone stipend

· Performance-based bonus opportunity

WHAT YOU'LL DO

Property Operations & Leadership

· Support the Property Manager in overseeing daily property operations and overall community performance.

· Assume responsibility for daily property operations, employee supervision, and managerial duties when the Property Manager is absent, within established company policies and approval requirements.

· Provide daily direction, training, and supervision to onsite employees.

· Coordinate staff assignments, schedules, and property needs in collaboration with management.

· Support employee performance management and staffing recommendations under management oversight.

· Help ensure property standards, company policies, and operational procedures are consistently followed.

· Maintain accurate and confidential employee records, including attendance documentation, as assigned.

· Assist with responding to after-hours emergencies and participate in the on-call rotation as required, including evenings, weekends, and holidays.

Leasing, Financial & Resident Management

· Oversee leasing activities, applications, resident files, lease agreements, renewals, and move-in and move-out processes.

· Review resident documentation for accuracy and completeness.

· Manage rent collection, delinquency follow-up, required notices, and property reporting.

· Address resident concerns, resolve problems, and promote positive resident relationships.

· Coordinate maintenance requests, vendor services, inspections, and property upkeep.

· Support marketing strategies, occupancy goals, and overall property performance.

· Prepare accurate leasing activity, traffic, and weekly or monthly operational reports.

· Assist with basic property upkeep, common-area cleanliness, and other onsite operational needs as assigned.

· Assist with other communities and work-related errands as assigned.

· Occasional business travel to other properties or for work-related errands may be required.

WHAT YOU’LL Bring

Required Qualifications

· High school diploma or equivalent.

· Six months to one year of previous supervisory experience.

· Strong leadership, customer service, and written and verbal communication skills.

· Ability to lead and direct others, manage competing priorities, exercise sound judgment, maintain confidentiality, and respond professionally to challenging situations.

· Ability to lead and direct others, manage multiple priorities, exercise sound judgment, and meet deadlines with limited supervision.

· Basic bookkeeping and financial reporting 

· Ability to manage competing priorities, maintain confidentiality, and respond professionally to challenging situations.

· Intermediate computer skills, including Microsoft Office 365 .

· A current and valid driver's license, reliable transportation, proof of auto insurance, and an acceptable driving record are required.

Preferred Qualifications

· At least six months of property management experience.

· Previous customer service experience.

· Familiarity with landlord-tenant requirements and Fair Housing laws.

· Experience with property management software.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This position combines office work with regular activity throughout the property. Duties include extended computer and phone use; sitting, standing, walking, bending, reaching, and repetitive hand movements; conducting apartment and community tours; and occasionally climbing stairs or ladders and lifting or moving materials weighing up to 50 pounds. 

ADDITIONAL INFORMATION

· Employment is contingent upon successful completion of a background check.

· Stratum participates in E-Verify to confirm employment eligibility.

· Stratum is an Equal Opportunity Employer committed to maintaining an inclusive workplace.

READY TO JOIN THE STRATUM TEAM?

If you're looking for an opportunity to make an impact, grow professionally, and be part of a team that values integrity, accountability, teamwork, and service, we'd love to hear from you.

Apply today and help us lead strong on-site teams and create communities residents are proud to call home.