Customer Service Specialist - Hybrid

Customer Service Specialist - Hybrid

Genesis10 is currently seeking a Customer Service Specialist - Hybrid for a 3+ month contract to hire opportunity with a Global Financial Institution located in Tempe, AZ or Dallas, TX.

In this role, you will participate in and provide support for low complexity initiatives within Customer Service. You will review basic issues, policies, and procedures while developing an understanding of function and compliance requirements. This is a hybrid position requiring 3 days onsite (Tuesday-Thursday) per week; during the initial month of training, 5 days onsite will be required.

Responsibilities:

• Participate in or provide support for low complexity initiatives within Customer Service
• Review basic or tactical issues, policies, or procedures
• Receive direction from a supervisor and exercise judgment within defined parameters
• Develop an understanding of function, policies, procedures, and compliance requirements
• Maintain impeccable pipeline management including tracking contact attempts, scheduling calls, and detailed notetaking in referrals
• Handle inbound calls and route confirmed leads to dedicated sales consultants

Requirements:

• 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, or education

Desired Skills:

• Bilingual in Spanish is a plus

Pay range: $13.75 - $21.75 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.