Network Engineer

Senior Customer Engineer, Digital Native Enterprise - New YorkHybrid — New York. We are only considering candidates working currently in the New York metropolitan area.At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in.About the Role & the TeamCustomer Engineers on the Digital Native Enterprise team work with Cloudflare's most innovative and high-growth accounts — Cloud-native, technologically advanced companies building at internet scale. This role focuses on both the acquisition of new Digital Native accounts and the expansion of existing ones. The ideal candidate is a builder with a deep technical foundation and a commercial mindset, capable of engaging from the engineer in the weeds to the executive in the boardroom — across Application Development, Performance, Security, and Infrastructure.As a Customer Engineer, you are a technologist embedded within the GTM organization. You own the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion. You'll be delivering architectural value and measurable business outcomes across the entire customer lifecycle.You will report to the Regional Customer Engineering Leader and partner closely with your aligned Account Executives.What You'll DoTechnical Validation (Pre-Sales)Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer PlatformsBuild technical champions and executive relationships within target accountsRepresent Cloudflare at industry events, developer communities, and cybersecurity conferencesCustomer Adoption & Value RealizationServe as the primary technical contact from contract signature through full platform adoptionLead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoffProactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-valueCommercial Accountability & ExpansionCarry a variable quota tied directly to new business acquisition and ongoing account growthIdentify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectivesLead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROITrusted AdvisoryMaintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycleAdvise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goalsWhat We're Looking ForRequiredDeep understanding on The Life of a Request on the InternetExperience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed EngineeringBroad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suiteAI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.PreferredHands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, VectorizeApplied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architecturesProficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functionsFamiliarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patternsHands-on experience building cloud-based applicationsExperience building relationships and driving technical wins across multi-stakeholder, enterprise accountsBonus PointsCloudflare platform certifications or meaningful hands-on deployment experienceExposure to DevOps, security operations, or emerging GenAI trendsRelevant industry certifications (cloud, security, networking)CompensationCompensation may be adjusted depending on work location.For New York based hires: Estimated annual salary of $202,000 - $278,000EquityThis role is eligible to participate in Cloudflare's equity plan.BenefitsCloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.Health & Welfare BenefitsMedical/Rx InsuranceDental InsuranceVision InsuranceFlexible Spending AccountsCommuter Spending AccountsFertility & Family Forming BenefitsOn-demand mental health support and Employee Assistance ProgramGlobal Travel Medical InsuranceFinancial BenefitsShort and Long Term Disability InsuranceLife & Accident Insurance401(k) Retirement Savings PlanEmployee Stock Participation PlanTime OffFlexible paid time off covering vacation and sick leaveLeave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. 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