EUC Release Manager

Purple Drive

Overview:

Role Overview

The EUC Release Manager is responsible for governing the end-to-end End User Computing release lifecycle , ensuring reliable, secure, and predictable delivery of Windows OS, applications, and endpoint changes across the enterprise. This role combines release management, automation, and ITIL-based problem management , with deep expertise in SCCM/MECM, Microsoft Intune, PowerShell, and Windows endpoints .

Key Responsibilities

EUC Release Management

Own and govern the end-to-end EUC release pipeline , from intake and application packaging through testing, staged rollout, and production deployment
Define and enforce deployment standards across SCCM (MECM) and Intune , including:
- Naming conventions
- Collection and group structures
- Deployment rings
- Rollback and remediation procedures
Establish and manage a formal EUC release calendar aligned with:
- Business change windows
- Patch Tuesday cycles
- Application owner delivery commitments
Design and implement phased deployment rings (Pilot → UAT → Broad) with:
- Clearly defined entry and exit criteria
- Automated health checks and validation gates
Drive release automation using:
- PowerShell scripting
- SCCM task sequences
- Intune deployment scripts
  to reduce manual effort and deployment risk
Maintain release documentation as living artifacts, including:
- Release notes
- Deployment runbooks
- Rollback and recovery playbooks
Coordinate with application owners, security teams, and service desk to align on:
- Change impact
- End-user communications
- Cutover and rollback plans
Track and report release success metrics , including:
- Deployment success rates
- Device reachability
- Time-to-deployment
- Error and failure rates by deployment ring

EUC Problem Management

Own the EUC Problem Management backlog end-to-end, including triage, prioritization, assignment, and closure
Conduct structured Root Cause Analysis (RCA) for:
- All P1 and P2 incidents
- Recurring P3 incident patterns
Produce actionable Post Incident Reviews (PIRs) with corrective and preventive actions
Identify chronic incident trends across:
- Windows OS issues
- Application packaging failures
- Intune sync and policy errors
- SCCM client health issues
- Microsoft 365 / Office Suite problems
Convert recurring incidents into formal Problem records and drive permanent remediation
Collaborate with L1/L2 support teams to:
- Define interim workarounds
- Push permanent fixes through the release pipeline
Maintain and govern a Known Error Database (KEDB) with up-to-date workarounds for service desk teams
Report Problem Management KPIs , including:
- Open problem aging
- Recurring incident volume
- Mean Time to Resolve (MTTR)
- Backlog burn-down rate
Drive continuous improvement initiatives that measurably reduce incident volume quarter over quarter

Required Skills & Experience

7+ years of experience in End User Computing (EUC)
Minimum 2+ years in Release Management, Change Management, or Problem Management roles
Expert-level knowledge of SCCM / MECM , including:
- Software distribution
- Operating System Deployment (OSD)
- Patch management
- Client health
- Reporting
Strong hands-on experience with Microsoft Intune , including:
- Deployment rings
- Compliance policies and baselines
- Windows Autopilot
- Co-management
- Endpoint Analytics
Proven application packaging experience:
- MSI
- MSIX
- App-V
- Packaging standards and regression testing
Advanced PowerShell scripting for:
- Deployment automation
- Health checks
- Operational and release reporting
Strong, practical understanding of ITIL Release and Problem Management processes
Experience working in a structured ITSM environment (ServiceNow preferred)
Solid understanding of Windows 10/11 internals , including:
- Event logs
- Registry
- WMI
- Group Policy
Experience managing Microsoft 365 Apps deployments and update channels:
- Current Channel
- Monthly Enterprise Channel

Desired / Nice-to-Have Skills

Experience with Patch-as-a-Service models or third-party patching tools integrated with SCCM
Exposure to Digital Employee Experience (DEX) platforms:
- Nexthink
- Lakeside
- 1E
Knowledge of Windows Autopatch and its impact on enterprise patch governance
ITIL v4 Intermediate or higher certification

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Vacancy posted 4 days ago

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