Quality Specialist

Forest Park, IL | Duraco Specialty Tapes and Liners Turn quality challenges into better processes, stronger products, and happier customers. Do you enjoy digging into a problem, finding the why, and working with a team to make sure it doesn't happen again? If you're someone who likes combining data, technical problem-solving, and time on the manufacturing floor, this may be the opportunity for you. Duraco Specialty Tapes and Liners is looking for a Quality Specialist to join our Forest Park team. In this role, you'll take ownership of our site's Quality Claim Process while partnering closely with Operations, Production, Engineering, Supply Chain, Customer Service, and Quality to improve product and process performance. This isn't a role where you'll simply identify quality issues. You'll help solve them. _______________________________________________________________________________________ Job Title: Quality Specialist Location: Forest Park, IL Business Unit: Duraco Specialty Tapes and Liners FLSA Status: Salary Reporting to: Senior Quality & Technical Excellence Manager Department: Quality Direct Reports : No Effective Date : October 2026 Summary The Quality Specialist is the site owner of our Quality Claims process while also supporting manufacturing operations to ensure products and processes consistently meet customer requirements and internal quality standards. The position performs and coordinates product inspections and testing, investigates nonconforming material and customer complaints, supports root-cause analysis and corrective actions, manages quality documentation and specifications, and participates in material and product qualifications. Working closely with Operations, Production, Engineering, Supply Chain, and Customer Service, the Quality Specialist uses quality data and hands-on problem solving to reduce defects, scrap, rework, and customer complaints while supporting continuous improvement throughout the manufacturing process. Responsibilities Resolve customer claims from Opened to Closed, working each through Infor (QC Status workflow) and communicating with internal stakeholders and customers. Lead root cause investigation with multifunctional teams relevant to customer claims, utilizing tools such as DOE, Pareto, and 8D. Determine, document, communicate and validate effectiveness of corrective actions. Manage returned/non-conforming material in the QC Aisle; process customer returns, inspect and disposition material, communicate with customer service on return to sender items and work with production and engineering to disposition in-process on-hold material. Host monthly CAPA meetings for site's key stakeholders to review quality performance and assign CAPA ownership as needed. This includes facilitating meetings, analyzing monthly data, and preparing a monthly report of performance and ongoing CAPA activities. Support internal and external audit activities, acting as main facilitator for customer audits. Coordinate testing requests with lab technicians, develop test plans and establish priorities. Prepare technical reports and host read-out sessions on relevant activities. Perform pre-shipment or in-process inspections as needed. Participate in cross-functional teams to work on issues or continuous improvement opportunities. And other responsibilities assigned Experience Minimum 3-5 years of quality experience in a manufacturing environment. Experience with customer qualifications, and validation testing. Knowledge of Lean Manufacturing or Six Sigma methodologies. Experience monitoring quality metrics, KPIs and reporting. Preferred Prior experience with technical service or manufacturing environment Experience with PPAPs Experience with adhesives, coatings, films, or converting industries Experience with ISO 9001 Quality Management Systems. Skills Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Root cause analysis and corrective action development Ability to effectively interface with manufacturing, quality, technical, and management teams. Strong organizational skills and attention to detail. Strong project management and organization skills with the ability to manage multiple priorities. Outstanding personal integrity and ethics Self-starter, motivated, team focused, and results driven What We Offer At Duraco Medical, Dental, and Vision Insurance Employer paid life and disability insurance Paid time off and paid holidays 401k with employer match Additional voluntary benefit offerings Opportunities for skill development, cross-training, and career advancement Competitive pay Compensation range for this position is between $73,000 - $100,000 depending on skillset and qualifications. About Duraco Specialty Materials Duraco Specialty Materials provides innovative adhesive solutions and specialty materials for a wide range of industries. We value collaboration, respect for expertise, and steady improvement in how we work. Learn more at #J-18808-Ljbffr Duraco Specialty Tapes and Liners – A Duraco Specialty Materials® Company