Command Center Officer

Company DescriptionAdjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.Job DescriptionAs a Command Center Officer, you help keep our resort safe, secure, and welcoming. This role blends security responsibilities with hospitality focused service, ensuring our guests, team members, and property are protected while creating a friendly and supportive environment. You maintain a visible presence, manage access points, respond to police, fire, or medical situations, and complete safety inspections and incident reports. By working closely with public safety partners and resort leadership, you help ensure everyone feels safe and cared for. You demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction.At Westgate Resorts, our team members are the heart of our success. When you join the Smoky Mountain team, you become part of a company that values hospitality, teamwork, and growth.What You’ll Do as a Command Center Officer:Serve as the first responder to police, fire, and medical incidents within the scope of Security Officer dutiesMaintain a visible, uniformed security presence across assigned resort areasControl access at designated entry and exit pointsMonitor security systems, including surveillance cameras and fire alarm panels, in compliance with legal and company requirementsConduct routine safety and security inspections following established proceduresMaintain accurate security records, logs, and checklistsPrepare clear, timely, and detailed incident reports using computer systems and emailAssist guests and team members with security related concerns and service requestsManage lost and found inventory, key control, and accountabilityPerform traffic control, parking enforcement, assist public safety officers, and complete other duties as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What You Will Bring as a Command Center Officer:High school diploma or general education degree (GED)Previous experience in security, law enforcement, military, or a related field is preferred (minimum of 1 year), but not requiredPossession of a valid Unarmed Security Officer license (as required by the state of employment) is a plus; however, we will assist qualified candidates in obtaining this certification if neededCertificate certificates in First Aid, CPR and AED highly preferred but not requiredPrior hospitality or guest service experience strongly preferredStrong verbal and written communication skillsProficiency with basic computer systems used to complete reports, logs, and email communicationAbility to remain calm and professional in high-pressure or emergency situationsExcellent judgment, integrity, and attention to detailRequirements:Must be at least 18 years of ageMust be able to lift 50lbsFlexibility to work nights, weekends, and holidaysRequired to pass a background check, drug test and motor vehicle record (MVR) checkRequired to provide proof of eligibility to work in the United StatesRequires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as neededAdditional InformationWhy Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision CoveragePaid Time Off – Vacation, Sick, and Personal Time to RechargePaid Holidays401(k) with Generous Company Match to Support Your FutureDaily Pay – Access Your Earnings When You Need ThemFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption AssistanceWellness Programs to Support Your Well-BeingFlexible Spending Accounts (FSA)Tuition Assistance to Help You Grow Your CareerMilitary LeaveEmployee Assistance Program (EAP) – Support When You Need It MostLife, Disability, Accident, Critical Illness, and Hospital InsurancePet Insurance for Your Furry Family MembersLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and MoreLow-Cost Gym MembershipNEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ DependentsCareer Growth and Advancement OpportunitiesCommunity Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Property: 40003-WG Smoky Mountain Resort Career Site Category: Security & Safety Compensation: USD 18 - USD 18 - hourly