Assistant Deli Manager

Assistant Deli Manager

The Assistant Deli Manager supports the Deli Manager in overseeing daily department operations, ensuring high-quality food preparation, excellent customer service, and compliance with food safety standards. This role helps drive sales, manage team performance, and maintain an efficient and well-executed deli operation.

Key Responsibilities

• Assist in managing daily deli operations, including food preparation, cooking, slicing, packaging, and merchandising
• Ensure all products meet company standards for quality, freshness, and presentation
• Execute production planning to meet customer demand while minimizing shrink
• Maintain proper rotation (FIFO), labeling, and dating of all products
• Ensure displays are fully stocked, clean, and attractive

Leadership & Team Support

• Supervise, train, and coach deli clerks and food service team members
• Provide direction during shifts to maintain productivity and service levels
• Assist with scheduling and labor planning based on department needs
• Promote a positive, safety-first, and customer-focused team culture

Customer Service

• Deliver exceptional customer service and actively engage with customers
• Assist customers with product selections, special orders, and service requests
• Resolve customer concerns promptly and professionally
• Ensure a clean, welcoming, and service-driven department

Food Safety & Compliance

• Ensure strict adherence to all food safety, sanitation, and health regulations
• Maintain compliance with company policies, procedures, and audit standards
• Monitor temperatures, equipment cleanliness, and food handling practices
• Ensure proper use and maintenance of deli equipment

Inventory & Financial Performance

• Assist with ordering, receiving, and inventory management processes
• Help control shrink, waste, and food cost through proper planning and execution
• Support achieving department sales, margin, and labor targets
• Monitor in-stock conditions and coordinate with vendors as needed

Qualifications

• Previous experience in deli, food service, or retail preferred
• Leadership or supervisory experience preferred
• Knowledge of food safety and sanitation standards
• Strong communication and customer service skills
• Ability to work in a fast-paced, food production environment
• Flexible availability including nights, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Frequent lifting of up to 50 lbs
• Repetitive tasks such as slicing, cooking, and stocking
• Ability to work in hot and cold environments (kitchen and refrigerated areas)