Senior Collections Representative

Ready to put your collections experience to work? We are partnering with a growing fintech lending company in Oak Brook, Illinois , to find a Senior Collections Representative who knows how to navigate challenging conversations, negotiate payment solutions and deliver results in a fast-paced environment. In this hands-on role, you’ll manage delinquent accounts, work directly with customers to resolve outstanding balances and help drive collections performance during one of the busiest times of the year. If you’re a confident negotiator, detail-oriented and thrive in a metrics-driven environment, this could be the opportunity for you!

• Manage first-party collections activities across various stages of delinquency.

• Conduct outbound calls to customers to resolve past-due balances and negotiate payment arrangements.

• Work with customers to identify realistic payment solutions while maintaining professionalism and compliance.

• Obtain ACH payment authorizations and accurately process payment arrangements.

• Maintain detailed and accurate documentation of customer interactions, account activity and payment commitments.

• Monitor delinquent accounts and take appropriate action to support timely resolution.

• Meet daily production expectations, collections goals and performance metrics.

• Follow established collections regulations, compliance guidelines and company procedures.

• Utilize CRM systems, payment platforms and collections technology to manage account activity.

• Adapt to new technologies, workflows and processes as the organization continues to grow.

What’s Needed?

• Previous experience in first-party collections, preferably within financial services, lending or fintech.

• Strong understanding of collections compliance requirements and best practices.

• Proven ability to negotiate payment arrangements, overcome objections and confidently manage customer conversations.

• Experience managing delinquent accounts across multiple delinquency stages.

• Strong attention to detail and accurate documentation skills.

• Ability to meet collections goals and perform in a high-volume, metrics-driven environment.

• Comfortable navigating CRM systems, payment platforms and evolving technology.

• Excellent communication, problem-solving and customer service skills.

• Ability to work independently while contributing to team performance.

• Dependability, punctuality and consistent attendance.

• Willingness to learn, accept feedback and adapt to changing business needs.

Key Details

• Compensation: $20–$25/hr

• Location: Oak Brook, Illinois

• Work Model: On-site

• Benefits: Consultants are eligible to enroll in benefits, including medical, dental and vision.

• Employment Type: Contract-to-hire

• Additional Incentives: Monthly performance-based bonus opportunities

If you’re an experienced collections professional who enjoys hitting goals, solving problems and making an impact, we want to hear from you! Apply today for this Senior Collections Representative opportunity and take the next step in your career with a growing fintech organization!