Experienced Automotive Service Advisor

Job Description

Job Description

Audi - Subaru - Kia - Land Rover - Jaguar - Volvo

Are you looking for a busy store with upward potential with a great team? Stop looking and apply to International Autos today.  We believe in training so you can perfect your craft and enjoy a better life for yourself and your family.  We have great traffic and are only getting busier due to our forward thinking practices from managers. Upward potential and clear career paths are available with many of our managers being promoted.  So come work for an automotive group that will support you on your journey towards a better life.

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company .

WE OFFER:

• Paid training
• Paid vacation
• Flexible work hours
• Medical, dental, and vision
• 401K
• Closed Sundays 

RESPONSIBILITIES:

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
• Maintain benchmark or better KPI's such as CSI
• Provide valuable information to the customers regarding their vehicle and how it relates to them
• Put the customer first
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers

REQUIREMENTS:

• Truth and honesty
• The desire to better yourself and the team
• Organized and friendly personality
• Dealership experience preferred but not needed - we will train
• CDK experience