Legal Account Rep (Onsite) - Indianapolis

Legal Account Representative

The Legal Account Representative is responsible for engaging with consumers to resolve outstanding balances through clear communication, real-time documentation, and accurate data entry.

Title: Legal Account Rep

Location: Onsite 8085 Knue Rd, Indianapolis, IN 46250

Schedule: 8am-4:30pm

Department: Litigation

Reports To: Director of Collections

Compensation: $18 per hour base + Monthly Bonus potential

Key Responsibilities:

• Receive inbound calls and perform outbound calls to consumers
• Handle dispute resolutions
• Educate the consumer on their current situation and try to resolve the debt balance
• Coordinate payment arrangements
• Communicate with internal team for items to be processed through the court system
• Take notes while on the phone
• Update account statuses, dispositions, and payment arrangements
• Research accounts as necessary EOBs, insurance, previous activity

Required Qualifications:

• HS Diploma or GED
• Proficiency in Microsoft Office

Preferred Qualifications:

• Familiarity with FACS or Odyssey software systems
• Experience in Collections background
• Experience with Small Claims
• Experience and familiarity with the Fair Debt Collection Practices Act (FDCPA)

Employment eligibility: Must be legally authorized to work in the United States without sponsorship

As a condition of employment, a pre-employment background check will be conducted

What We Offer:

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.