Mobile Ultrasound Unit Client Advocate

SUMMARY

The Client Advocate will work under the supervision of the sonographer and is responsible for direct care to the client in the areas of education, referrals, and emotional support.

ESSENTIAL EXPECTATIONS

• Full agreement with Community Pregnancy Clinics, Inc. (CPCI) governing documents and policies, particularly as to CPCI's philosophy and principals expressed therein
• Overtly support, articulate, and act in accordance with CPCI's mission, vision, and values
• Follow all guidelines in CPCI's Employee Handbook and Mission Statement
• Believes in the sanctity of all human life from the moment of conception through natural death
• Expresses a desire to reach at-risk patients considering abortion
• Strong qualities of spiritual leadership and ability to encourage team members and clients
• Ability to show Christ-centered care, compassion, and understanding to those in need.
• Uphold professional standards of personal presentation, punctuality, and professional courtesy.
• Communicate effectively and in a timely manner with all constituencies
• Honor the confidentiality of all communications as necessary
• Valid driver's license and insurance

RESPONSIBILITIES

Client Care

• Greets clients and create an appropriate client-advocate relationship by providing support in a pleasant and non-judgmental tone. Provides excellent client customer service.
• Assists sonographer in ultrasound exam room as needed.
• Evaluate clients stated needs to determine appropriate services; create and maintain client records
• Assists in client case management: phone follow-up: evaluation of client status, need for further supports and services
• Conducts client follow up calls and document results

• Provides education in the following areas:

• Harmful effects of abortion
• STI Education
• Prenatal Education
• Adoption Education
• Healthy relationships/Abstinence Education

• Participates in prayer as an integral part of each day for mobile staff and volunteers; share the Gospel in deed and word as the Spirit leads
• Creates/updates/maintain client records
• Assists with the day-to-day mobile operations, including but not limited to: stocking of supplies, documentation, and mobile mechanical operations
• Checks voicemail and email throughout the day. Ensure all communications are returned in a timely manner. Retrieve, sort and distribute all communication several times per day

Community Engagement

• Assists mobile operations when asked to Identify, establish, and cultivate relationships with community agencies and facilities which will meet the need of the client in the various mobile service location areas
• Assist swith the coordination of mobile tours, observations, community appearances, and participation at other venues on occasion, as opportunities arise
• Assists in evaluating need for in-house or community support services and makes appropriate referrals.