Patient Access Lead

Patient Access Lead

Inova is looking for a dedicated Patient Access Lead to join the team. This role will be Full-Time 40 hours per week Hybrid

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Job Responsibilities

• Patient Intake, Registration & Documentation: Oversees intake operations, monitors key performance indicators (KPIs), and leads documentation and registration improvements.
• Administrative & Technology Operations: Leads process improvements and trains staff on new tools and system updates.
• Case Management Tasks: Monitors metrics and streamlines case management handoffs.
• Financial Counseling: Monitors metrics and leads financial improvement initiatives.
• Insurance & Contract Coordination: Leads accuracy initiatives, monitors trends, and trains staff in insurance and contract coordination.
• Patient Communication & Advocacy: Leads messaging initiatives, coaches staff, and promotes service equity among patients.
• Utilization Review Coordination: Coordinates with UR teams to reduce denials.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations
• May perform additional duties as assigned

Additional Requirements

• Education - High school or GED
• Experience - 3 Years of patient access experience