Logistics Coordinator (Contingent)

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.At Cryoport Systems, our mission is to support life and health by providing reliable and comprehensive supply chain solutions for the life sciences through our advanced technologies and dedicated personnel.

Job title:

Logistics Coordinator (Contingent)

Location:

Remote from anywhere within the U.S.

Hours:

Shift Work, 8 AM - 5 PM PST (including weekends and PH)

POSITION SUMMARY

The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport’s Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls.

Primary Responsibilities include, but are not limited to:

Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notificationsEscalating exceptions internally to Logistics ManagersAnswering and routing client and carrier communications internallyExternal communications to carriers and clients throughout shipmentFollowing up with written and verbal communicationManaging inbound calls and redirecting to appropriate partiesOnboarding new clientOrder entry and order approvalsPerform daily revenue audits to ensure all applicable shipment charges, services, and additional fees are accurately captured.Collaborate with Finance and the Quote Team to identify and resolve missing charges, billing discrepancies, and potential revenue leakage.Ensure timely follow-up and resolution of revenue-related exceptions to support accurate billing and maximise revenue capture.

General

Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.Administrative tasks such as data entry required, but not limited toA readiness to assume other duties as assignedA willingness to work after hours and/or weekend shifts if needed

Competencies

Results driven, attention to detail, process-orientedAbility to meet deadlines consistentlyAbility to listen, understand and evaluate logistical issuesStrong communication skills, both verbal and writtenProven record of initiative and dedication to meeting the expectations and requirements of clientsDemonstrated ability to take initiative and find innovative ways of delivering solutions.Ability to develop professional, supportive relationships with clients, vendors and internal employees.Willingness to continually embrace personal and professional development

Qualifications and Education Requirements

High school diploma or GED requiredMust be proficient in Microsoft Office, including Outlook2+ years of General Logistics management & Customer Service preferred

Compensation:

$22 hr.

Cryoport is an Equal Opportunity Employer. For information, please visit