Bilingual Medical Assistant

Bilingual Medical Assistant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Medical Assistant based in the United States.

This is a remote healthcare support role designed for a clinically trained professional who thrives at the intersection of patient care and medical administration. You will support U.S.-based healthcare providers by managing patient communication, assisting with clinical documentation, and coordinating care activities across virtual workflows. The role requires strong bilingual communication skills in English and Spanish, with a high level of accuracy, empathy, and professionalism. You will play a key part in ensuring patients receive timely, well-coordinated care while helping providers maintain efficient daily operations. Working in a fast-paced virtual environment, you will handle triage support, EMR documentation, and appointment coordination. This position offers the opportunity to apply your clinical expertise in a modern telehealth setting while contributing directly to patient outcomes.

Accountabilities

• Provide front-line patient support by handling inbound communications, triaging symptoms, and escalating urgent cases to healthcare providers when necessary.
• Assist with care coordination tasks including appointment scheduling, follow-ups, referrals, and communication between patients and clinical teams.
• Maintain accurate and up-to-date electronic medical records (EMR/EHR), ensuring all patient interactions and clinical notes are properly documented.
• Support providers with medication instructions, lab result communication, and ongoing patient care management under clinical supervision.
• Ensure all documentation and workflows comply with healthcare regulations, including HIPAA standards and internal protocols.
• Coordinate administrative and operational tasks such as billing support, reporting, and workflow organization to improve efficiency.
• Contribute to a seamless patient experience by delivering compassionate, timely, and professional communication in both English and Spanish.

Requirements

• Minimum 2+ years of hands-on clinical experience in a hospital, clinic, or medical office setting.
• Valid Medical Assistant certification/license required; Registered Nurses (RN) or MDs are highly preferred.
• Strong knowledge of medical terminology, clinical procedures, and patient care protocols.
• Proven experience with patient triage, urgency assessment, and clinical decision support.
• Hands-on experience using EMR/EHR systems for documentation and patient management.
• Advanced English proficiency (C1 level) and full professional fluency in Spanish.
• Excellent communication, organizational, and multitasking skills with strong attention to detail.
• Ability to work independently in a remote environment during U.S. business hours.
• Familiarity with HIPAA compliance and U.S. healthcare workflows is highly desirable.

Benefits

• Fully remote position with stable long-term employment opportunity.
• Monthly compensation of $1,280 USD.
• Opportunity to work closely with U.S.-based healthcare providers and clinical teams.
• Exposure to modern virtual healthcare and telehealth operations.
• Collaborative and supportive remote work environment.
• Career growth opportunities within a fast-growing healthcare organization.
• Meaningful work contributing directly to improved patient care and outcomes.