Patient Access & Pre-Access Supervisor [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Access & Pre-Access Supervisor based in the United States.

This role is focused on leading and coordinating patient access operations to ensure accurate, efficient, and compliant registration and pre-registration workflows across healthcare settings. You will supervise frontline teams responsible for critical revenue cycle entry points, directly impacting patient experience, financial accuracy, and operational performance. The position blends hands-on supervisory responsibilities with process improvement, staff development, and daily operational oversight in a fast-paced clinical environment. You will work closely with leadership to monitor key performance metrics such as wait times, productivity, and point-of-service collections, ensuring service standards are consistently met. The role also involves coaching staff, managing schedules, and supporting training initiatives to strengthen team capability and performance. This is a highly collaborative position that requires strong leadership, attention to detail, and the ability to balance operational demands with exceptional customer service.

Accountabilities:

• Supervise and coordinate daily patient access and pre-registration activities, ensuring timely and accurate completion of workflows.
• Lead, coach, and develop frontline staff, including training delivery, onboarding, performance feedback, and corrective actions.
• Monitor and report key operational metrics such as productivity, wait times, point-of-service collections, overtime, and scheduling efficiency.
• Manage staffing schedules, time-off requests, call-offs, and coverage to ensure consistent departmental performance and compliance.
• Support revenue cycle performance through oversight of upfront collections, registration accuracy, and insurance verification processes.
• Conduct audits and ongoing performance reviews to ensure adherence to policies, procedures, and service standards.
• Serve as a resource and escalation point for staff and ancillary departments, resolving operational issues efficiently.
• Participate in process improvement initiatives, staff evaluations, departmental meetings, and assigned projects to enhance operational effectiveness.

Requirements:

• 1–3 years of experience in patient access, revenue cycle, healthcare operations, or related administrative healthcare roles.
• Associate’s or Bachelor’s degree preferred, or equivalent relevant experience.
• 2–3 years of supervisory or team leadership experience in healthcare or business operations preferred.
• Strong knowledge of patient registration, insurance verification, scheduling, and hospital billing processes.
• Ability to lead, coach, and motivate teams in a fast-paced healthcare environment.
• Strong analytical skills with the ability to monitor metrics and identify performance improvement opportunities.
• Proficiency with Microsoft Office and general healthcare administrative systems.
• Excellent communication and interpersonal skills for working with staff, patients, and cross-functional teams.
• Ability to manage competing priorities, staffing challenges, and operational demands effectively.
• Certification such as CHAM or CRCR strongly preferred or required depending on role expectations.

Benefits:

• Competitive annual salary starting at $47,400 (based on experience)
• Bonus incentives and performance recognition programs
• Comprehensive medical, dental, and vision insurance
• Paid certifications and tuition reimbursement opportunities
• Career advancement within a growing healthcare revenue cycle organization
• Remote flexibility with occasional onsite or client-based travel as required
• Paid time off and employee wellness programs
• Inclusive, collaborative culture focused on growth, innovation, and professional development

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.