Assistant Manager

Join Knoxville's Luxury Car Wash Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experience—outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands‑on Assistant Manager to lead people, elevate operations, and grow membership at our Bearden location! What you’ll do Run a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest‑ready all day; ensure pay stations and systems run smoothly. Own results: Hit labor‑efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan. Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos. Protect the brand: Reduce re‑cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow‑up and recovery. Lead & develop a team: Coach, cross‑train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety‑first culture. Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up‑time. Admin that matters: Build people‑first schedules aligned to CPLH and P&L goals, approve time‑cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time. Model operational mastery (Tunnel & Finish Lane): Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck‑bed/roof‑rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep. Interior cleaning flow (Finish Lane): Set standards for team‑based cleaning (windows, dash/cup holders, vacuuming, tire shine/wheel wipe), QA (No Drive Off Without Sign Off), and time‑to‑clean targets. What you’ll bring Experience leading front‑line teams in retail, car wash, automotive, or service operations. A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders. Operational discipline and a safety‑first approach; standards, checklists, and clean, guest‑ready facilities. Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service. Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics). Clear communication, strong judgment, and follow‑through in a fast‑moving environment. Physical & schedule requirements On your feet 6–10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed. Work indoors/outdoors in changing weather. Availability on weekdays, weekends, and some holidays based on business needs. Benefits Medical, Dental, and Vision Insurance 401(k) Plan Employer‑Paid Life Insurance Paid Holidays Paid Vacation Paid Sick Time Opportunities for Advancement Healthy Work/Life Balance Eligibility Valid Driver’s License Ability to pass a drug screening per company policy Success looks like Profitability: Hitting CPLH and cost targets while growing volume and memberships. Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience. Team leadership: A fully cross‑trained team, high engagement, and a ready bench for promotions. Operational excellence: Safe loading, clean site, on‑time, preventative maintenance & checklist compliance, and minimal downtime. Reporting Reports to: Store Manager Direct reports: Supervises staff during assigned shifts Pay & perks Competitive pay‑rate, $18.00-21.00/hr. with a clear growth path in a fast‑growing local brand. Health & wellness benefits, uniforms, and training. #J-18808-Ljbffr