Collaboration Engineer

Job Duties

Heartland Technology Group

Description:

Position Summary:

The Collaboration Engineer will develop, implement, and support collaboration related services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS’s account base. Contribute to and impacts the assigned customer accounts positively. • Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work. • Contribute to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process. • Provide support, maintenance, and administration for HBS’ customers. • Work in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor. • Provide time estimates and project scopes for systems related projects. • Maintain current vendor/industry specific certifications and stay current on new products and solutions. • Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements:

Competencies:

• Accountability - Ability to accept responsibility and account for his\\her actions. • Adaptability - Ability to fit into a changing environment. • Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition. • Decision Making - Selecting an effective course of action while controlling resources and expenditures. • Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant. • Ethical - Ability to be guided by the company’s accepted principles of moral conduct. • Organized - Ability of an individual to be structured and methodical in working skills. • Persistence - Ability to continue in a course of action in the face of adversity. • Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge.

Required Experience:

• 6 months to 1 year in a technical related field, internship, or equivalent

Preferred Experience:

• At least one year in a technical related field • Experience working as a consultant

Required Skills, Education and/ or Certifications:

• Associates degree, equivalent certifications or equivalent work experience • CCNA or Equivalent • Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice)

Preferred Skills, Education and/ or Certifications:

• Bachelor’s Degree or equivalent education/certifications • CCNP, CCA-V, VCA-DCV, MCA • Microsoft Teams Voice Certification (MS-721) • Zoom Competencies • Cisco Webex Calling Professional

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

Apply Here:

PI286777503

Minimum Education Required

See job description.

Minimum Experience Required

See job description.

Shift

First (Day)

Number of Openings

1

Compensation

$

Postal Code

55441

Job Type

Full Time

Place of Work

On-site

Requisition ID

63564

Job Benefits

Health Insurance