IT Support Specialist

This is a remote position.

We are looking for individuals with a strong computer and networking technical background and a commitment to customer service. Technician will be responsible for a wide range of tasks from updating drivers, troubleshooting network problems, managing and configuring servers, training customers, and software installation. We're looking for an efficient and detail-oriented professional with a background in networking, server administration, and workstation repair and support.

KEY RESPONSIBILITIES;

• Install, configure, and maintain desktop and laptop computers, peripherals, printers, and mobile devices
  
• Perform help desk duties to include troubleshooting and resolving hardware, software, and connectivity issues (Windows and macOS environments)
  
• Set up and manage user accounts, email, permissions, and access (Microsoft 365 / Azure AD)
  
• Support network infrastructure including routers, switches, firewalls, and WiFi access points
  
• Diagnose and resolve WiFi and network performance issues
  
• Provide technical support to end users in person, via phone, and remotely
  
• Assist with on boarding and off boarding employees from a technology standpoint
  
• Maintain IT inventory, documentation, and standard operating procedures
  
• Coordinate with vendors and managed service providers as needed
  
• Support cybersecurity best practices (patching, endpoint protection, access controls)
  

Requirements

REQUIRED QUALIFICATIONS:

• 3+ years of experience in IT support, help desk, or systems technician roles
  
• Strong understanding of computer hardware, operating systems, and basic networking
  
• Experience troubleshooting Windows-based systems (macOS experience a plus)
  
• Knowledge of TCP/IP, DHCP, DNS, and WiFi networking fundamentals
  
• Excellent problem-solving and communication skills
  
• Ability to prioritize tasks and support multiple users efficiently
  

PREFERRED QUALIFICATIONS:

• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Azure AD)
  
• Familiarity with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
  
• PowerShell or basic scripting experience
  
• Experience supporting remote or hybrid work environments
  
• Exposure to VoIP systems and video conferencing equipment.
  

Benefits

• 401(k)
  
• 401(k) matching
  
• Dental insurance
  
• Employee assistance program
  
• Employee discount
  
• Flexible schedule
  
• Referral program
  
• Retirement plan
  
• Vision insurance