Banking Center Manager

Banking Center Manager

At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way.

The Banking Center Manager leads the sales, service, and operational performance of the branch while developing and coaching a high-performing team. This role blends hands-on branch management with continued leadership development and is ideal for top-performing bankers ready to grow their management skills. The Banking Center Manager delivers exceptional customer experience, builds and maintains client relationships, drives deposit and loan growth, and generates referrals across business lines. They support operational excellence by partnering with leadership to ensure compliance, efficiency, and strong branch profitability.

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Ensures all branch personnel are properly trained on products, services, policies, procedures, and cross-functional responsibilities to support operational efficiency.
• Maintains effective communication with branch employees, internal partners, and leadership to ensure alignment on goals, priorities, and performance expectations.
• Supports business development by partnering with Commercial, Treasury, Mortgage, Merchant Services, and other teams to meet client servicing and growth needs.
• Will oversee adherence to all branch policies & procedures, operational controls, and regulatory requirements, including BSA, CIP, OFAC, and security protocols.
• Monitors key performance indicators; including Branch Scorecard metrics, to make informed decisions related to fees, exceptions, resource allocation, and operational needs.
• Handles customer inquiries and complaints professionally, ensuring issues are resolved promptly and aligned with service standards.
• Manages the end-to-end processing of complex client and lender-referred requests.
• Leads weekly staff meetings to communicate updates on products, promotions, operational priorities, and organizational initiatives.
• Conducts monthly one-on-one coaching sessions with each team member to support performance management, development, and accountability.
• Performs platform or teller functions as needed while maintaining efficiency and prioritizing workflow amidst customer and operational interruptions.
• Reviews and manages new-account and teller operational reports to ensure exception monitoring, error resolution, and continuous improvement.
• Represents the branch in community initiatives, business outreach, and partner engagements.
• Delivers quarterly performance evaluations and provide ongoing coaching, feedback, and documentation to support personnel development and accountability.
• Conducts Monthly Financial Center Assessments and ensure timely completion of corrective actions to maintain audit readiness and operational excellence.
• Works effectively across business lines including Wealth, Treasury, Mortgage, Merchant Services, Commercial, Fraud, Security, and BSA.
• Builds deep, lasting customer relationships through consistent outreach and value-focused conversations.
• Demonstrates empathy, respect, and commitment to creating a positive, inclusive team environment.
• Delivers tailored, proactive customer interactions and owns issue resolution from start to finish and encourages creativity and forward-thinking solutions to improve customer and branch outcomes.
• Other duties as assigned.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities and organizational limitations may result in some deviation from these guidelines.

• Bachelor's degree preferred in Business, Finance, Management, or related field or equivalent experience required.
• 2–3 years of direct retail banking experience relating to customer service, sales, and operations.
• Minimum 1 year of leadership experience, formal or informal, including coaching, workflow oversight, or mentoring.
• Demonstrated ability to deepen customer relationships and resolve issues with urgency, ownership, empathy, and professionalism.
• Proven success referring customers to key partners, including Wealth, Treasury Management, Mortgage, Merchant Services, and Commercial Banking.
• Ability to utilize AI-enabled tools to improve efficiency, decision-making, coaching insights, and customer service quality.
• Excellent verbal, written, presentation and interpersonal communication skills.
• Knowledge of banking regulations, compliance expectations, and operational risk standards.
• Maintains strong situational awareness to ensure a safe and secure environment for customers, staff, and branch assets.
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Demonstrates a hands-on learning approach by actively developing proficiency in all branch processes, engaging directly with customers, becoming a subject-matter expert, and using delegation appropriately while maintaining ownership of outcomes.
• Exhibits a people-positive, adaptable, and improvement-oriented mindset, embracing change, innovation, and continuous development.
• Ability to always maintain a high degree of ethical standards and complete confidentiality.

Community involvement is part of who we are. Our culture is built on teamwork, purpose, and service. We value volunteerism and create opportunities for employees to connect, give back, and make a positive difference in our communities. As part of the Vantage Bank team, all associates should embrace our community involvement and culture to ensure we are making an impact.

All employees of Vantage Bank, herein referenced to as the "Bank", must comply with the terms of the Bank Secrecy Act (BSA) Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.

EOE/M/F/D/V