Performance Manager, Affordable Housing

Job Description

Job Description

Company Overview 

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.     

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US.  At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.      

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.    

Performance Manager

The Performance Manager plays a pivotal role in enhancing employee performance and driving organizational success through comprehensive training, coaching, and performance management initiatives. This position is responsible for developing and executing effective learning programs, coaching individuals and teams, and fostering a culture of continuous improvement and professional growth.

This position works directly with Affordable communities, site teams, regional leadership, and cross-functional partners to develop and execute learning programs that support Affordable housing operations, compliance expectations, leasing performance, customer service, onboarding, and overall property performance.

Essential Duties & Responsibilities

Communication

• Actively participate in organizational change initiatives, collaborating with various departments to ensure training initiatives support broader strategic objectives.
• Collaborate with other trainers or subject matter experts to enhance training content.
• Communicate effectively with stakeholders, providing updates on training outcomes and addressing any concerns.

Customer/End User Service

• Ensure learning solutions are engaging, effective, and tailored to meet the needs of various employee groups.
• Establish a continuous feedback loop with program participants to gather insights for refining and customizing learning programs.

Business Acumen

• Effectively use training technologies, such as Learning Management Systems (LMS) and multimedia tools.
• Apply knowledge of Affordable housing operations, leasing expectations, compliance requirements, and property performance metrics to support meaningful coaching and training outcomes.

Team Effectiveness (Training)

• Execute a comprehensive regional coaching plan each month driven by KPI results and global organizational objectives.
• Assist with delivering diverse learning programs, including leadership development, technical skills training, and onboarding.
• Support the implementation and utilization of learning management systems (LMS) and other relevant platforms.
• Deliver coaching sessions with clarity, ensuring participants understand the content.
• Apply a blended learning approach, seamlessly combining in-person and online training modalities for optimal learning outcomes.
• Execute a comprehensive regional coaching plan each month driven by Affordable Division KPI results, compliance trends, operational needs, and global organizational objectives.
• Enhance training content by incorporating real-world Affordable housing examples, case studies, site-level scenarios, and common operational challenges.

People Development (Global)

• Foster a culture of continuous learning and professional growth across the organization.
• Lead workshops to enhance individual and team performance through effective performance coaching processes.
• Identify, groom, and accelerate the development of high-potential individuals within the organization.

Problem-Solving

• Cultivate strong relationships with external vendors, consultants, and subject matter experts.
• Monitor Key Performance Indicators, compliance trends, leasing performance, employee performance, and other relevant data to measure the impact and effectiveness of learning and performance initiatives.

Role Execution (KPIs)

• Contribute to lower employee turnover.
• Improve tenure in each individual role.
• Increase internal promotions.
• Improve overall employee engagement.
• Support improved leasing, renewal, recertification, customer service, and operational performance outcomes.
• Maintain a high number of properties achieving Property KPIs.

Education & Experience

• Proven experience in employee training, coaching, and performance management, preferably in a field-based environment.
• Strong understanding of learning and development principles and best practices.
• Excellent presentation, facilitation, and communication skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Familiar with Asset Living's primary property management software systems (Entrata, RealPage, and Yardi).
• Certification in training and development (e.g., CPLP, CPTM) is a plus.
• Affordable housing experience required, with strong working knowledge of Affordable housing programs, site-level operations, and compliance-driven property performance.
• Experience with LIHTC, HUD, Section 8, layered Affordable programs, recertifications, file processes, or compliance-related operations strongly preferred.

Travel Requirements

• Travel Requirement: This position entails travel both local and regionally, estimated at 75%-80% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities. 

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.

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