Customer Experience Specialist, Gallery

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma or Equivalent

Compensation

$20.52 - $30.78 / Hourly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

What to Expect

At Tesla, our Customer Experience Specialist Gallery is at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our Galleries and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey. We've created one of the most innovative products on the planet, and your role is to ensure their Tesla experience is just as groundbreaking.

What You'll Do

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase-building a complete and personalized customer profile

Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests

Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle

Support pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers

Provide the highest level of customer service to all current and future owners

Perform additional tasks as assigned to meet business needs

What You'll Bring

1+ years of customer service and/or sales experience with proven track record to meet and exceed goals

Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives

Ability to understand and convey business issues and technical concepts

Strong sense of team mentality and reliability. Strong communication skills and attention to detail

Strong communication skills and attention to detail. Highly organized, attention to detail, excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools

Ability to work evening hours, weekends, and holidays in a retail environment

Valid driver's license required

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

$20.52 - $30.78/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Place of Work

On-site

Requisition ID

259706

Job Type

Full Time