Student Advocacy Advisor

Job Description

Job Description

Description:

Who we are:

Since 1956, Lewer has served as an advocate for independent business owners who seek to protect what they’ve built and prepare for the future. In 1991, our student division was formed to protect people around the world. Lewer offers a concierge approach to employee and student insurance by providing tailored benefit strategies designed to create healthier businesses, families, and individuals.

What you'll do at Lewer:

Roles and Responsibilities

As a Student Advocacy Advisor in the insurance industry, your role is essential in ensuring that students fully understand their insurance coverage by providing guidance, assistance, and support for insurance-related challenges and questions.

Your Key Areas of Impact  

Insurance Education: You assist students and their families with health insurance related questions, ensuring they have a clear and accurate understanding of their benefits and how their coverage works. You help students apply key insurance concepts to their individual situations without overwhelming them with technical terminology. You manage multiple communication channels at once, such as online chat, phone, and email, while maintaining accuracy, empathy, and efficiency. Your ability to translate complex information into simple, student-friendly explanations supports health literacy and positively shapes students’ experience with Lewer.

Claims Assistance: You assist students in navigating the insurance claims process, should they need to file a claim. This may involve helping them gather the necessary documentation, completing claim forms, and communicating with network liaisons or providers on their behalf. You also provide support and guidance throughout the claims process, ensuring that students understand their rights, responsibilities, and the steps involved in resolving insurance claims. By creating a clear and supportive claims experience, you help reduce frustration and strengthen student confidence, which contributes to higher satisfaction and long-term client retention.

Insurance and Program Resource Coordination: You connect students and their families with appropriate program resources and services to ensure they have access to expert advice and support. You identify when a student may benefit from specialized assistance and help them access the correct program contacts or tools. Your coordination supports clearer understanding of program offerings and strengthens the value the program brings to our clients.

 

Advocacy and Dispute Resolution: You advocate for students and their families in case of disputes or issues with providers. This may involve resolving billing discrepancies, coverage denials, or other insurance-related problems. You work with network liaisons, providers, collection agencies, or other relevant parties to address and resolve any issues that may arise, advocating for fair and equitable treatment of students. Your effectiveness in resolving issues improves student satisfaction and program loyalty.

Business Development: You assess students' insurance needs and help them determine the appropriate coverage (e.g., dental, vision, dependent) based on their individual circumstances. This may include evaluating their health needs, location, and other factors that impact their insurance requirements. You gather insights from student interactions that highlight trends, service gaps, and opportunities to strengthen communication or product offerings. This feedback helps support program improvements and contributes to strong relationships with clients, which benefits retention.

Cross-Functional Collaboration: Your collaborative approach in working with various internal and external stakeholders is vital to the organization's success. Your effective communication skills, relationship-building, and teamwork foster a culture of collaboration and enable successful partnerships, benefiting the organization's overall business objectives.

The Work Environment, Physical Demands, and Travel

Your work is conducted primarily at the Lewer Administrative Offices. On occasion, your work may be conducted at a remote location, such as a home office. You must be able to remain in a stationary position 75% of the time, and be able to occasionally move about inside the office to access filing cabinets, office machinery, etc. You will operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer 95% of the time. You will need to be able to lift to 20 lbs. Travel not required for this seat.

Your qualifications:

Requirements

You’ve spent your time in client care or account management roles that have helped you develop excellent client services skills. You may hold a bachelor’s degree from an accredited university with a focus on healthcare, business, or education. You hold a life and health insurance license or will after 90 days of hire. You may be bilingual, which is a plus. You are experienced in Microsoft Office, including Word, Excel, PowerPoint, and Outlook. You may have experience in CRM systems.

This Impact Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the Associate for this seat. Duties, responsibilities, and activities may change at any time with or without notice.

Associate must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable Associates with disabilities to perform the essential functions of their job, absent undue hardship.

More about us:

Our Core Values

You live the following “ Lewer Core Values ” in your daily work:

I've Got This - Always takes care of business; assumes responsibility, supports accountability, leads by example.

Kaizen - Embodies constant improvement; always asks why and continuously improves our processes.

Results With Integrity - Commits to strong moral and ethical principles in the pursuit of excellence.

Good Vibes - Takes care of one another; works enthusiastically, treats others professionally and respectfully.

The Team

Lewer runs on the Entrepreneurial Operating System (EOS). That means as a member of this team, your manager is committed to:

• Giving clear directions.
• Providing the necessary tools.
• Acting with the greater good in mind.
• Delegating.
• Understanding your role and how you can help the company.
• Providing clear expectations.
• Communicating effectively.
• Running effective meetings.
• Meeting one-on-one with you quarterly or more, if needed.
• Rewarding and recognizing your performance.

It also means you are committed to the EOS life by doing what you love, with people you love. You make a huge difference, are compensated appropriately, and take time to pursue personal passions.

Your coworkers are a diverse group of professionals across all the business units of Lewer. They are highly skilled professionals who are passionate about their work and committed to achieving Lewer’s goals. They are collaborative and eager to work together to identify opportunities for improvement and find solutions to complex business challenges.

Benefits

Some benefits Lewer offers its Associates include:

• Employer-paid medical, dental & vision insurance
• Employer-paid short-term disability, long-term disability and life insurance
• $1,200 Employer HSA annual contribution
• 4% 401(k) match with 100% immediate vesting

Requirements: