Relationship Banker

Relationship BankerThe Relationship Banker serves as a trusted financial guide and a dynamic customer champion. This dual professional not only deepens customer relationships through exceptional service and personalized financial guidance but also plays a pivotal role in supporting branch operations. As a designated back-up for the Area Manager, this position brings leadership readiness, cross-functional skills, and the flexibility to step into key responsibilities as needed, including teller transactions and operational support. Relationship Bankers are active in their communities through outreach efforts and through service with community organizations.Essential Duties and Responsibilities:Relationship Bankers will actively consult with both Consumer and Small Business clients and collect information directly from clients regarding income, assets, investments, and credit; analyze information to develop customized plans identifying banking products and services that will best meet clients' financial needs and goalsDeliver an exceptional client experience by embodying a client-first attitudeAcquire new relationships through cultivating a strong referral network and outreach effortsDiscover financial needs and tailor recommendations for products and services that meet those needs; educate clients about banking solutions and digital tools to empower their financial confidenceRepresent FirstBank by participating in Bank and community activities, events and civic organizations; build, expand and maintain business and social networksServe as a reliable back-up to the Area Manager, supporting key branch functions and team leadership during absencesAssist with teller transactions and branch operations as needed, ensuring smooth daily functionalityPartner with other department partners to connect clients with expert resources (Financial Advisors, Mortgage Bankers, Relationship Managers, Trust and Wealth Management and other team members)Demonstrate strong initiative and product knowledge to present financial options using a consultative approachActively influences and educates clients, fostering growth in digital banking adoptionStay agile in learning and applying new services and technologies to enhance client experienceEducation and/or Experience:High school diploma or GED equivalent4+ years of experience within retail banking with a solid understanding of banking productsProven success in building customer relationships and customer serviceExperience adhering to policies, procedures, and regulatory banking requirementsSkills and Abilities:Exude confidence with clients when sharing product knowledge and solutionsDemonstrated capability to multitask and support both customer engagement and operational needsAbility to work flexible hours and adapt to branch scheduling needsStrong interpersonal skills with an ability to connect genuinely with peopleLeadership potential and interest in progressing into branch management rolesAbility to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank is an Equal Opportunity Employer, including disability.