Knowledge Base Content Developer

• Bachelor's degree in Technical Writing, Communications, Information Management, Instructional Design, English, or a related field.
• 2-5 years of professional experience in content development, knowledge management, technical writing, or related fields.
• Demonstrated experience creating and maintaining knowledge base content, including FAQs, guides, tutorials, SOPs, and flowcharts.
• Proven ability to collaborate with subject matter experts (SMEs) and cross-functional teams to gather and validate information.
• Proficiency in content authoring tools and platforms (e.g., Microsoft Office Suite, Confluence, ServiceNow, Zendesk, Salesforce Knowledge).
• Familiarity with markup languages (HTML/CSS, Markdown) is a plus.
• Ability to design and implement macros, templates, and automated tools (e.g., in Excel or Google Sheets).
• Strong organizational and editorial skills, with experience maintaining style guides, templates, and content standards.
• Understanding of SEO principles and best practices for content discoverability.
• Experience using analytics and user feedback to evaluate and improve knowledge content.
• Excellent written and verbal communication skills with a strong focus on clarity, usability, and tone.

• Responsible for creating all departmental training and reference materials specified below.
• Research, organize, and create high-quality content to populate the OEM's knowledge base.
• Collaborate with subject matter experts and stakeholders to gather information and ensure accuracy of knowledge base articles.
• Develop and maintain a content strategy for the knowledge base to ensure it aligns with company goals and user needs.
• Write clear, concise, and user-friendly documentation, flowcharts, Frequently Asked Questions (FAQs), guides, and tutorials that address common user questions and problems.
• Ensure that all content is structured and formatted for easy navigation and accessibility.
• Maintain and revise existing knowledge base articles to reflect policy or procedural updates.
• Implement best practices for search engine optimization (SEO) to improve the discoverability of knowledge base content.
• Monitor user feedback and analytics to identify areas where knowledge base content can be improved or expanded.
• Report up to date with industry trends and best practices in knowledge management and content development.
• Maintain documentation standards, style guides, and templates to ensure consistency across the knowledge base.
• Ensuring Agent and Lead Workbooks and tools are being managed and updated - this may also include creating new macros and functionality.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.