Spa Attendant

PLEASE NOTE: THIS IS A FULL-TIME YEAR-ROUND POSITION! Summary The Spa Attendant is responsible for monitoring the locker room, the fitness area, and all pool areas, including slide area during operating hours. Attendant will assist all guests and members in the spa. Please note: This role requires both male and female employees due to the necessity of regularly entering and working within male locker rooms as part of the job duties. This requirement is in accordance with Bona Fide Occupational Qualification (BFOQ) provisions, as it is essential to maintaining privacy and comfort in sensitive environments. Education & Experience High School diploma or equivalent required. CPR certification required. 1-year housekeeping or spa experience preferred. Bi-lingual preferred, English proficiency required. ACE certification desired. Essential Duties and Responsibilities Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Telluride Ski & Golf standards, as required by scheduling which will vary according to the needs of the spa. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working. Current uniform is a top provided by the spa, with team members wearing black or dark pants and black comfortable shoes. Comply at all times with Telluride Ski & Golf standard. Maintain a warm and friendly demeanor at all times. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Greet and welcome all guests and members and offer assistance including but not limited to; issuing lockers, offering towels, assisting with lockers, steam, and sauna, and guest amenities. Continue to offer assistance on an ongoing basis. Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products). Directly responsible for maintaining the cleanliness and orderliness of the lounge, fitness area, and all pool areas, ensuring facility/amenities are stocked and in proper working order. Monitor fitness area for cleanliness. Monitor water slide according to proper procedure and protocols. Maintain supplies as needed. Demonstrate and give complete and proper instruction on the use of steam and sauna equipment. Use Spa software to check guest appointments. Recognize and respond appropriately to emergency situations. Attend meetings/training as required by management. Perform other duties as requested from management. Supervisory Responsibilities The position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Language Skills Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to convey information and ideas clearly. Reasoning Ability Ability to deal with standardized situations with only occasional or no variables. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be able to evaluate and select among alternative courses of action quickly and accurately. Other Qualifications Must be able to work nights, weekends, holidays and overtime. Must be able to multi-task. Must routinely meet deadlines. Physical Demands Must be able to function effectively at elevations of 10,000 feet or higher. Flexible and long hours sometimes required, including holidays and weekends. Heavy work – Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate, but can be loud at times in the pool area with children hitting noodles on the water and the screams from the water slide. Pay rate for this position is $21.00/hr. Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts. #J-18808-Ljbffr