Manager

Colton's Manager

A Colton's Manager is responsible for supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously. Must agree to a background check and have a valid driver's license.

Qualifications:

• Previous experience in a supervisory or managerial role within the restaurant industry is preferred.

• Strong leadership skills with the ability to motivate and inspire a diverse team.

• Excellent communication and interpersonal skills to interact with staff and customers effectively.

• Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations.

• Exceptional problem-solving and decision-making abilities, especially in high-pressure situations.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Proficiency in using restaurant management software, POS systems, and other relevant tools.

Responsibilities:

• Oversee and guide the performance of the restaurant staff during the assigned shift.

• Provide training, coaching, and feedback to ensure high-quality service standards.

• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.

• Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.

• Interact with customers to gather feedback, address complaints, and enhance the overall dining experience.

• Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.

• Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.

• Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.

• Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.

• Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.

• Create shift schedules, taking into consideration employee availability, workload, and business needs.

• Monitor employee attendance, punctuality, and adherence to company policies.

• Ensure compliance with labor laws and regulations, including break schedules and overtime requirements.

• Handle guest complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the restaurant.

• Monitor and control costs, including labor, food, and other expenses, to achieve profitability targets.

• Conduct cash register audits, ensuring accurate cash handling and adherence to financial procedures.

• Assist with budgeting and forecasting, providing input on areas for cost savings and revenue generation.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 21+ years or older