Assistant Customer Service Representative

Assistant Customer Service Representative

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise that make their teams valued partners nationwide.

The Assistant Customer Service Representative supports the Customer Service team by maintaining accurate scheduling, completing critical data entry tasks, and assisting with administrative functions that ensure smooth day-to-day operations. This role plays a key part in supporting warranty and service execution for residential and multi-family interior surfaces projects.

The Assistant Customer Service Representative works closely with Customer Service Representatives, internal operations personnel, field teams, and trade partners to ensure information is accurate, up to date, and properly communicated. This is a fast-paced, detail-driven position that requires adaptability, strong organizational skills, and a team-first mindset.

Essential Duties and Responsibilities:

• Maintain and update the Customer Service schedule with a high level of accuracy and timeliness.
• Perform data entry tasks related to service requests, work orders, internal tracking systems, and reports.
• Provide administrative support for Customer Service operations and departmental initiatives.
• Assist in covering CSR responsibilities during absences, ensuring continuity of communication and service.
• Review and interpret work orders from trade partners and route or respond appropriately.
• Help ensure all documentation is complete, accurate, and aligned with company standards.

Education, Experience & Qualifications:

• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced, changing environment
• Effective written and verbal communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• General computer proficiency and ability to learn internal systems
• Basic math and problem-solving skills
• Strong work ethic, reliability, and consistent attendance
• Ability to work collaboratively and take direction while maintaining a positive attitude
• Experience in the interior surfaces or construction industry is a plus, but not required
• Ability to read, analyze, and interpret work orders, procedures, and customer communications in English
• Ability to communicate clearly and professionally in both written and verbal formats

Physical Demands:

• The employee is regularly required to sit for extended periods, use a computer (typing and mouse), and communicate via phone and email. Occasional standing, walking, and reaching may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

• This position is based in an in-office, shared workspace environment with frequent interaction among team members. The role requires consistent communication with internal teams, field personnel, and trade partners. High volumes of emails and phone communication are typical, and timely responses are expected.

Our Benefits:

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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