Unit Director

Job Description

Job Description

Mission Statement

The mission of the Boys & Girls Clubs of Central Orange Coast is to ensure every child has mentors and champions in life.

Organization Structure and Interfaces

Position Reports To:  Regional General Manager 
Direct Reports: Program Manager, Mentor Coaches, Volunteers/Interns 
Primary Interfaces: Youth Members, Families, School Staff, Community Partners, Operations Team 
Hours : 25–28 hours per week with a consistent Monday–Friday schedule unless otherwise approved. 
Daily Hours Include: 1:00 PM–6:30 PM and Wednesdays/Minimum Days 12:00 PM–6:30 PM

Position Summary

The Unit Director serves as the leader of the site and is responsible for the overall quality, safety, effectiveness, and operational success of Club programming. 

This role is accountable for site culture, staff performance, member experience, program quality, compliance, partnerships, and youth outcomes. Success is measured not only by what the Unit Director personally accomplishes, but by their ability to develop staff, build systems, and ensure consistent execution across the site. 

Working closely with school partners, families, and Club leadership, the Unit Director develops and executes site strategy, monitors performance through data, and ensures alignment with organizational priorities. The Unit Director serves as the primary decision-maker on site and is responsible for maintaining a safe, engaging, and outcome-driven environment for youth and staff.

Core Competencies

• Safety Leadership 
• Accountability 
• Communication 
• Relationship Building 
• Problem Solving 
• Team Development 

Safety Leadership: Maintains a physically and emotionally safe environment through proactive supervision, risk management, and adherence to all safety protocols. 

Accountability: Demonstrates ownership of results, follows through on commitments, and holds self and others accountable to organizational standards. 

Communication: Communicates clearly, professionally, and proactively with staff, families, school partners, and organizational leadership. 

Relationship Building: Establishes trust and positive relationships with youth, families, staff, school personnel, and community partners. 

Problem Solving: Identifies challenges, analyzes root causes, and implements practical solutions while utilizing available resources and support systems. 

Team Development: Recruits, develops, coaches, and retains high-performing staff while building future leaders.

Commitment to Safety

1. Contribute to environment of safety through the learning and implementation and monitoring of all safety-related best practices, policies, and procedures.

1. Promote accountability to safety through consistent observation, adherence to all safety rules and practices and proactive communication among members, parents, peers, and leadership.

1. Obtain and maintain Mandated Reporter training and complete annual Child Abuse Prevention training.

1. Be trained and understand school district Emergency Response procedures and ensure the consistent execution of Emergency Preparedness protocols across all school sites, including drills and communication practices.

Program Leadership & Quality Assurance

• Oversee delivery of high-quality programming aligned with the Club Impact Model. 
• Monitor attendance, enrollment, ratios, program schedules, and required documentation to ensure compliance standards are consistently met. 
• Conduct regular audits of site records, attendance data, and operational practices. 
• Train and hold staff accountable for compliance-related expectations and procedures. 
• Immediately address and escalate compliance concerns that could impact funding, safety, or program operations. 
• Monitor program quality through observation, coaching, and performance data. 
• Maintain a safe, engaging, and well-organized program environment. 
• Drive continuous improvement through quality assessments and action planning.

Culture & Team Leadership

• Model and reinforce organizational values, leadership standards, and Blue Culture. 
• Create a positive, accountable, and solutions-oriented team environment. 
• Hire, onboard, train, coach, and develop staff. 
• Conduct staff meetings, coaching conversations, and performance discussions. 
• Spend a meaningful portion of each program day actively observing programming, staff performance, and member engagement. 
• Provide real-time coaching, feedback, and support during program operations. 
• Conduct regular classroom and activity observations to ensure quality standards are met. 
• Utilize observation data to inform coaching conversations, professional development plans, and performance evaluations. 
• Model best practices in youth development, behavior management, relationship building, and program facilitation. 
• Build leadership capacity through delegation, mentorship, and professional development. 
• Address performance concerns promptly and consistently.

Family & Community Engagement

• Foster positive relationships with parents and guardians. 
• Respond to family concerns professionally and promptly. 
• Represent the Club during meetings, events, and community engagements. 
• Support communication efforts that increase family engagement and participation.

Strategic Planning & Data Use

• Plan, implement, and evaluate programs based on youth needs and outcomes. 
• Utilize attendance, quality, and outcome data to drive decision-making. 
• Prepare and submit required reports accurately and on time. 
• Monitor progress toward site goals and organizational priorities.

Operational Accountability

• Ensure all assigned reports, compliance requirements, and deadlines are completed accurately and on time. 
• Maintain accurate attendance, staffing, payroll, and operational records. 
• Follow through on commitments and ensure staff do the same. 
• Utilize organizational systems, standard operating procedures, and support resources proactively. 
• Escalate concerns appropriately and in a timely manner.

Site Operations & Facility Management

• Maintain a clean, organized, and welcoming environment. 
• Manage supplies, inventory, equipment, and site resources. 
• Ensure facilities consistently reflect organizational standards. 
• Oversee staff schedules, timekeeping, and operational systems.

Required Skills & Qualifications

• Bachelor's Degree preferred; Associate's Degree and relevant experience considered. 
• Minimum two years of experience working with youth. 
• Previous supervisory or leadership experience preferred. 
• Strong leadership, communication, organizational, and relationship-building skills. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Proficiency with Office 365 and organizational data systems.

• Must report suspected child abuse in accordance with California law. 
• Must be authorized to work in the United States. 
• CPR and First Aid Certification preferred or facilitated upon hire. 
• Valid TB clearance in accordance with organizational requirements.

Professional Mindset

• Mission-driven and youth-centered. 
• Leads with accountability, professionalism, and integrity. 
• Develops people and builds strong teams. 
• Solutions-oriented and adaptable. 
• Collaborative and relationship-focused. 
• Committed to continuous learning and improvement.

Key Success Indicators

• Maintains a safe and compliant site. 
• Meets attendance and enrollment targets. 
• Demonstrates strong program quality outcomes. 
• Develops and retains high-performing staff. 
• Maintains positive school and family partnerships. 
• Completes operational requirements accurately and on time. 
• Creates a positive and engaging member experience.

Physical Requirements

This position may require the ability to sit, stand, walk, bend, reach, lift, carry, push, or pull objects up to 50 pounds.

DISCLAIMER: The Boys & Girls Clubs of Central Orange Coast requires a 4-point background check for all employees before hire and during employment that includes social security verification, local comprehensive criminal history search, national comprehensive criminal history search, and sex offender registry search. Per the organization’s Screening & Onboarding Policy, a person is ineligible to obtain employment with the Boys & Girls Clubs of Central Orange Coast if such person has been convicted of any misdemeanor against children or any felony consisting of murder, child abuse, domestic violence, abduction or human trafficking, rape or sexual assault, arson, weapons, physical assault or battery, or drug possession (use or distribution) in the last five years.

This document reflects the general nature and level of work expected for this position and is not intended to be a comprehensive list of all responsibilities.

Mondays, Tuesdays, Wednesdays, Fridays 1:00 PM–6:30 PM and Thursdays/Minimum Days 12:00 PM–6:30 PM