Back of House Manager

Back Of House ManagerA Back of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Manager's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Managers lead by example and set the tone that others will follow.Position Type:Full-time and Part-timeBack of House Manager Benefits:A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Restaurant LeadersIntentional growth and development to help you reach your professional goalsScholarship opportunitiesCompetitive payBack of House Manager Responsibilities:Participating operationally in day-to-day activities in high-volume, fast-paced RestaurantOffer immediate and respectful response to Guest's needsAssist in training of new hires, set the tone for a shift, and act as a role model for our teamBe a friendly, encouraging team playerOpen and/or close, lead shifts, key holderCount drawers and finalize dayExcellent communication skills, both written and spokenBack of House Manager Qualifications and Requirements:SmileCreate and Maintain Eye ContactSpeak EnthusiasticallyMake Emotional Connections with GuestsReliable transportationAbility to work in a fast-paced environmentStrong people skills with a desire to serve Team MembersStrong commitment to superior customer serviceAbility to manage Team Member behavioral and performance issuesAbility to work in a team environment with shared ownership and responsibilityPrior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.