Automotive Service Advisor / Assistant Manager

Job Description

Job Description

Automotive Service Advisor / Assistant Manager
Join Our Fast-Paced, Customer-Focused Team!

Are you a charismatic , energetic , and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you!

We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor/ Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence .

Responsibilities:

• Greet customers with professionalism and enthusiasm
• Write and manage repair orders from intake to delivery
• Communicate effectively with technicians and parts department
• Maintain high levels of CSI (Customer Satisfaction Index)
• Monitor and manage daily service department workflow
• Assist in coaching and supporting service advisors and support staff
• Track and analyze department KPIs and performance metrics
• Help implement and maintain efficient service processes and best practices
• Step up and lead when the Service Manager is unavailable

Qualifications:

• Minimum 3 years of experience in an automotive dealership service department
• Proven understanding of service department KPIs (ELR, hours per RO, CSI, etc.)
• Strong customer service skills with a people-first mentality
• High energy, self-motivated, and “ whatever-it-takes ” attitude
• Excellent communication, organizational, and leadership skills
• Experience with DMS systems (e.g., Dealertrack, CDK, Reynolds & Reynolds) preferred
• Bilingual a plus, but not required

What We Offer:

• Competitive pay plan (salary + performance bonuses)
• Health, dental, and vision benefits
• 401(k) retirement plan
• Paid time off and holidays
• Supportive and high-performance team culture
• Opportunity for career growth and advancement

Apply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care.

We are an equal opportunity employer and value diversity in our workplace.