Software Support Engineer

Troubleshoot and resolve issues related to Warehouse Management Systems (WMS), Material Flow Systems (MFS), Java applications, SQL databases, and integrated automation systems. Analyze system performance, design and execute test scenarios, maintain reports, and identify opportunities for continuous improvement. Document solutions by updating knowledge base articles, standard operating procedures (SOPs), and support tickets to ensure accurate issue tracking and knowledge sharing. Train customers and internal teams on system functionality, best practices, and preventive maintenance while providing exceptional technical support. Collaborate with software development, engineering, and international support teams to resolve complex issues, improve system performance, and support customer implementations. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. 1+ year of technical support experience, preferably supporting Java-based client/server applications. Experience with Java troubleshooting and SQL databases (MySQL, Oracle, or similar). Strong analytical, troubleshooting, communication, and customer service skills. Experience with Linux/Unix, shell scripting, and ticketing systems is a plus. Ability to work rotating night shifts, including weekends, holidays, and occasional on-call support. Willingness to travel internationally for training as needed. Core Competencies Demonstrates expertise in troubleshooting Warehouse Management Systems and Java applications, with strong analytical skills for system performance analysis and continuous improvement. Proficient in training users and providing technical support while collaborating with cross-functional teams. Highest-signal resume keywords Java Troubleshooting SQL Database Management Technical Support Experience Analytical Skills Customer Service Skills ATS Optimization Keywords Hard Skills Warehouse Management Systems Material Flow Systems Java Applications SQL Databases Linux/Unix Shell Scripting Test Scenario Design Issue Resolution Knowledge Base Documentation Preventive Maintenance Soft Skills Analytical Skills Troubleshooting Skills Communication Skills Customer Service Skills Industry Keywords Technical Support System Performance Continuous Improvement Training Collaboration Tools & Technologies Ticketing Systems Support Tickets Standard Operating Procedures #J-18808-Ljbffr