Program Coordinator

Full job description Position:PROGRAMS COORDINATOR – Oʻahu Reports to:Director of Programs – Oʻahu Status:Full-Time, Non-Exempt Schedule:40 hours per week Pay range:$24/hour

WHO WE ARE

Ho`ōla Nā Pua (New Life for Our Children) was founded to shine light on the dark criminal enterprise of sex trafficking, placing the health of Hawaii’s youth at the center of our mission and vision for our community. We are committed to the prevention of sex trafficking and providing care for children who have been exploited. Ho’ōla Nā Pua (HNP) is dedicated to creating a safe community where children can embrace their bright futures. Today, not only does HNP offer integrated programming that reaches over thousands of youth and community members and stakeholders across the state of Hawaii annually but is also considered a national partner and a rising standard in the global effort to stop sex trafficking, permanently. We believe children deserve a bright future.

JOB SUMMARY:

The Programs Coordinator will work collaboratively within the program’s team to provide trauma-informed, therapeutic-based services to youth and young adults in the community who are at-risk, vulnerable, or victims of CSEC (commercial sexual exploitation of children). This role involves direct service facilitation, coordinating logistics and communication with community partners, and supporting the delivery of trauma-informed care to youth across the state. The ideal candidate is passionate about youth empowerment, detail-oriented, and able to build and maintain strong community relationships.

KEY RESPONSIBILITIES:

Group Facilitation Facilitates and/or co-facilitates weekly trauma-informed therapeutic groups for youth from diverse backgrounds, including those impacted by or at risk of trafficking, exploitation, abuse, homelessness, or neglect, across various facilities and community-based settings. Deliver empowerment and resilience-based curricula to groups of up to 20 participants using trauma-informed and culturally grounded approaches. Supports youth engagement through activities that foster self-reflection, connection, and emotional regulation. Build relationships with community partners and maintain ongoing communication for program scheduling and coordination. Support youth engagement and create a safe, healing-centered group environment. Maintain consistent, ethical, and timely documentation of all group sessions in alignment with organizational standards and confidentiality protocols. Represent Ho‘ola Nā Pua at outreach events, presentations, and community engagements to raise awareness and build partnerships. Mentoring Program Support Assist in outreach, recruitment, and engagement of mentors, mentees, caregivers, and facility partners. Communicate regularly with mentors, mentees, caregivers, and site partners to support healthy, consistent engagement. Assist with mentor recruitment, screening, onboarding, and training as needed. Maintain the mentoring program database, ensuring accurate and up-to-date documentation of match status, interactions, and progress. Ensure program protocols and confidentiality standards are maintained. Supervision of new mentor/mentee matches. Logistics & Communication Schedule sessions, coordinate with facilities, and ensure adequate resources and staff coverage. Maintain open communication with internal teams and external partners. Support orientations, intakes, trainings, and family meetings as needed. Evaluation & Metrics Implements data-gathering methods to collect and compile both quantitative and qualitative data related to youth services and program performance. Inputs data and metrics on a daily, monthly, quarterly and/or annual basis. Collaborates with the team to identify trends, assess outcomes, and inform program improvements. Program Coordinator may perform other related duties to meet the ongoing needs of the direct service programs. Other duties may include (but are not limited to) the following: Assists Director(s) in developing and revising the direct services programs. Works with Director(s) in preparing periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies. Review applications or other program documents independently or with the manager to determine acceptance or make decisions about the program. May participate in grant research and/or writing process.

QUALIFICATIONS:

Required: Associate’s or Bachelor’s degree in social work, psychology, education, or related fieldORequivalent experience. At least one year of experience working with high-risk, system-involved, or vulnerable youth. Strong organizational skills, and ability to multitask. Excellent communication, planning, and relationship-building skills. Ability to travel to community-based sites across Oʻahu, and possibly Kauai. Must have reliable transportation. Professionalism, reliability, and integrity. Preferred: Experience facilitating groups with youth, or implementing curricula. Experience working with youth affected by commercial sexual exploitation, trafficking, or exploitation. Familiarity with trauma-informed frameworks. Case Management experience Knowledge of juvenile justice, foster care, or behavioral health systems. Understanding of culturally responsive service delivery.

MENTAL DEMANDS:

Ability to work under stressful conditions. Navigate complex systems and collaborate with multidisciplinary teams, including caregivers, social workers, law enforcement, and clinicians. Ability to interact with others with courtesy and tact. Apply critical thinking and ethical decision-making when evaluating youth needs and services. Ability to manage and prioritize multiple projects in an organized and efficient manner. Ability to respond to crisis situations in a calm and effective manner. Ability to meet deadlines and complete projects on schedule. Uphold professionalism, reliability, and integrity in all aspects of the role.

PHYSICAL DEMANDS:

Sit for extended periods Stand and walk, including during outreach events and group facilitation Climb and/or balance as needed in community-based settings Stoop, kneel, crouch, and/or crawl occasionally Demonstrate manual dexterity and eye-hand coordination Use near and mid-range vision for reading and computer tasks Push, pull, lift, and carry items weighing between 25–50 pounds Regularly view a desktop computer monitor and use a computer keyboard

COMMUNICATION DEMANDS:

Written and verbal communication with co-workers, volunteers, clients, vendors, funders and regulatory agencies Written communication to and from co-workers, clients, vendors, funders and regulatory agencies Talking and texting on the telephone Training/giving verbal and written instructions Receiving verbal and written instructions Ability to communicate using the latest technologies

EQUIPMENT NEEDS:

Operates basic office equipment including and not limited to the use of: computer, copier, printer, telephone system, and iPad.

DESCRIPTION OF WORK ENVIRONMENT:

Work will be indoors and occasionally outdoors. Attendance at virtual or in-person trainings and travel within the Hawaiian Islands and the continental United States may be required.

OTHER REQUIREMENTS:

Able to meet basic standards of physical, mental health, and communication demands specified by State and/or professional accreditation standards applicable to this agency. An initial criminal background check is required.

NOTES:

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Pay: $24.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Application Question(s): Will you be able to reliably commute for this job? This position requires travel around the island of O’ahu. Work Location: In person #J-18808-Ljbffr HICHW Workforce Development