Sales and Customer Support Specialist

Job Title

Essential Duties and Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using ERP
• Supports Customer Service Manager functions when Customer Service Manager is absent.

• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

Work Environment / Physical Demands

Fast paced environment, requiring adaptation to continuous changes in Company, Customer and People needs

• Ability to frequently sit, stand, walk, reach with hands and arm's length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to sit for extended periods of time at desk in traditional office environment

Systems Usage

• MS Office Suite (Excel, Word, Outlook, Teams)
• ERP System Kiwi
• ADP Workforce Now

Qualifications

Education & Experience

• Excellent analytical skills
• Demonstrated track record of success within B2B environment
• Excellent oral and written communication skills

Preferred Qualifications

• Experience with systems mentioned above
• Detailed oriented
• Experience in corrugated, strongly preferred
• A genuine, positive, and friendly disposition