Emergency Response Technician

Location Las Vegas NV About SwitchAt Switch we dont just design build and operate data centerswe are enabling the technology of the future Led by Founder & CEO Rob Roy we believe in revolutionary innovation operational excellence and the principle of karma Switch is where talented people come together to EVOLVE the digital world We believe that innovation isnt just about technologyits about the people culture and purpose that make it happen Every Switch team member contributes to a mission greater than themselves to create the worlds most advanced digital infrastructure that powers the progress of humanity The Role Mission Control Network Technician I What You’ll Do Monitor network infrastructure using approved monitoring and alerting tools Act as the first point of contact for network events and incident investigations Interpret alerts diagnose issues and follow documented procedures to restore service Create update and manage incident tickets driven by alarms and alerts Perform approved configuration tasks such as port or circuit activations MAC clearing and access changes under direction and policy Engage network carriers and internal teams to support incident resolution Document incidents clearly including actions taken timelines and outcomes Follow escalation and notification procedures using sound judgment Provide timely accurate customer facing updates related to network incidents Contribute feedback to improve Mission Control tools processes and procedures What We’re Looking For Follows procedures and executes tasks accurately under pressure Communicates clearly with customers carriers and internal teams Manages multiple incidents and priorities in a time sensitive environment Remains calm and professional during service impacting events Works reliably on assigned shifts including nights weekends and rotations What You’ll Bring 2 or more years of experience in IT networking or a related technical support role or equivalent education and training Foundational understanding of network concepts topologies and the OSI model Experience troubleshooting network connectivity and following critical path resolution steps Familiarity with data center infrastructure and cabling standards Experience using ticketing systems and monitoring toolsComfort using terminal access tools such as SSH PuTTY or similar Working knowledge of Microsoft Office applications Network CCST CCNA A or Security certifications are preferred not required Why Switch A Culture of Karma We are self motivated by karma ensuring our actions contribute to a positive supportive and forward thinking environment Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development Flexibility & Remote Opportunities Whether in office hybrid or fully remote we offer the technology and support to keep teams connected and productive Career Stability & Growth In this expanding industry we invest in our people providing opportunities & advancement in a stable growing company Generous Benefits Package Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs and more Join Us & Make a DifferenceThis is more than a jobits a mission If youre ready to be part of a culture that values innovation karma and operational excellence we want to hear from you #J-18808-Ljbffr