OPERATIONS SUPERVISOR

Operations Supervisor

Applicants must be permanent in the Principal Administrative Associate Civil Service Title. Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services. Under the general direction and supervision of the Assistant Manager with latitude for the exercise of independent judgment and initiative, the Operations Supervisor supervises large scale projects, affecting the workflow and case management, and case determinations of Centers within the agency.

The Office of Central Processing (OCP) is a collaborative effort between the Human Resources Administration, other New York City, State and Federal agencies and private sector businesses such as utility companies, which supply services to temporary assistance participants. By centrally processing projects at OCP the job centers are assisted towards their goal of obtaining financial independence for all participants. OCP is responsible for the processing of forms and documents received and requested by but not limited to the following entities: the New York City Housing Authority (NYCHA), Department of Homeless Services (DRS), utility companies (Con Edison, Brooklyn Gas & Electric), Housing Preservation and Development (HPD), Social Security Administration (SSA), Office of Child Support Enforcement (OCSE), Heating Energy Assistance Program (HEAP) and the United States Postal Service (USPS).

FIA Office of Support Services/Office of Central Processing is recruiting for one (1) Principal Administrative Associates II to function as Operations Supervisor, who will:

• Supervise large scale projects adhering to revised implementation plans initiated as a result of changes in the law, amendments and administrative directives.
• Assess staffing requirements necessary to complete the implementation plan on schedule and assist in the hiring of office staff. Direct Group Supervisors in the duties required by the project plan.
• Maintain continuous communication among the Group Supervisors.
• Establish and maintain a qualitative standard of work performance for all staff members, by reviewing and determining caseload and case accuracy. Organize work, assign and retain staff to meet tight deadlines.
• Recommend system enhancements to management designed to improve workflow and activities within the projects.
• Rate and evaluate job performance of subordinates, hold conferences with subordinates regarding disciplinary issues, and maintain control on subordinates' attendance to ensure adherence to time and leave regulations.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.