VP, Insurer Relations and Strategic Accounts

Vice President, Insurer Relations And Strategic Accounts

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.

Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

The Vice President, Insurer Relations and Strategic Accounts is responsible for growing and managing the relationships with insurance carriers key account customers. This role develops and executes the account management strategy in the automotive collision repair segment and may expand to other related major growth segments for Opus IVS. As part of the Opus IVS leadership team, they represent Opus IVS and our other portfolio brands' interests in the industry and will grow existing strategic relationships and originate new enterprise opportunities with major customers and industry stakeholders. They will drive revenue and growth through management of assigned strategically important clients. This position is responsible for achieving financial targets and assigned account objectives identified during the account management process. This role will conduct high level strategy client meetings, negotiating ongoing programs and legal contracts with existing customers, and partnering with the appropriate internal teams for successful service delivery. In addition, this role will act as the primary liaison to the client and will lead, provide guidance, and develop the key account management team at Opus IVS.

Duties & Responsibilities:

• Leverages and maintains productive, professional relationships with key personnel of assigned Opus IVS key account customers (Insurance carriers, Key Opus collision customers, industry partners, etc.)
• Originate, develop, and secure enterprise partnerships with major insurers, MSOs and other industry stakeholders that materially accelerate adoption of Opus IVS solutions across the collision ecosystem.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis and leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
• Responsible for coordinating all contract renewal activity for assigned accounts and supporting new contract negotiations to improve the value to the company.
• Establish a customer-focused account management organization with internal alignment between different sales teams, including field sales, inside sales, lead generation, business development and (key) account management in the US
• Own executive-level relationships with strategic industry partners across estimating, claims, repair workflow, parts, data, OEM and technology ecosystems, positioning Opus IVS as a preferred strategic partner and influencing industry adoption.
• Develop employees by coaching and training individuals and teams in Account Management and People Management.
• Other duties as assigned.

Skills & Abilities:

• Customer Focus: Ability to understand and respond to the needs of customers with professionalism and care.
• Innovation: Ability to generate and apply creative ideas that improve work processes or add value.
• Collaboration & Teamwork: Ability to build cooperative relationships and contribute to group success.
• Results Driven: Ability to maintain a strong focus on achieving goals and delivering impactful results.
• Leadership: Ability to lead, support, and motivate others, even without formal authority.
• Communication: Ability to convey information clearly and effectively, both verbally and in writing.
• Persuasion: Ability to influence others positively through clear and compelling communication.
• Building Relationships: Ability to establish trust and rapport with colleagues, clients, and stakeholders.
• Interpersonal Skills: Ability to interact effectively with a variety of personalities and professional roles.

Qualifications/Requirements:

• Bachelor's degree in a related field.
• 15+ years of industry related, senior level management experience in the automotive repair and service industry with understanding of high-growth B2B software/SaaS solutions.
• Demonstrated track record of developing and executing enterprise programs that resulted in broad customer, network or industry adoption, including complex initiatives involving insurers, large repair organizations or industry technology partners.
• Strategic thinker with track record leadership experience and client relationship building.
• Proven automotive industry experience with solid understanding of service and collision repair processes, ADAS, market participants and customer requirements in the US.
• Experience with sales strategy planning and execution, sales operations, customer success, marketing, channel and partner management, business planning, and sales support management in a global setting.
• Reside within driving distance of Dexter, MI with the ability to be in office four days a week.
• Substantial experience in technology, software and automotive industry.
• Proficient in Microsoft Office Suite (Explorer, Word, Excel, Outlook etc.)

What We Offer:

• Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
• Opportunity: to be a part of a fast-growing company working to make the world safer!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.