System Engineer - Software Solutions & Support Integration

Who are we?

Forsk is a software company providing mobile operators and equipment vendors with wireless network design and optimization products.

Atoll, Forsk’s flagship product, is a multi-technology wireless network design and optimization software. With more than 10,000 active licenses installed with 500+ customers in 140 countries, Atoll is the industry standard for wireless network design and optimization. Naos is Forsk's automation platform dedicated to wireless network planning and optimization. Naos is a non-interactive server-based platform that enables operators to automate planning and optimization processes through on-premises or cloud-based deployments.

At Forsk, we work in a high-tech product oriented, dynamic, open-minded and friendly company that has become the leading player in its market. We are an international company and so is our team, with people from 15+ different countries. Forsk is headquartered in Toulouse, France and has offices in Chicago, USA and Guangzhou, China.

Work with major players in the wireless industry such as Verizon, AT&T, Qualcomm, etc. and be a part of cutting-edge technology advances such as Automation, 5G NR, LTE-A Pro, Small Cells and IoT.

Your Mission:

Forsk is looking for a System Engineer (Software Solutions & Support Integration) to join its System team in Chicago. This role is focused on the deployment, integration, administration, and technical support of Atoll in customer and prospect environments. The engineer will work closely with customers, prospects, pre-sales, support, and internal technical teams to ensure successful implementation, upgrades, troubleshooting, and system integration. The role may also involve supporting Naos, Forsk’s automation-focused platform, as customer needs increasingly include automation, workflow orchestration, and deployment/process optimization.

Main responsibilities include:

• Support the deployment and upgrade of Atoll in customer and prospect environments, remotely or on-site
• Help design and recommend optimal system architectures for Atoll, including thick-client and thin-client deployment models
• Deliver Atoll administration training to customers, remotely or on-site.
• Participate in technical support activities for customers and prospects, with a focus on system integration, licensing, databases, and deployment-related issues
• Develop scripts using PowerShell, Bash, or Python to automate deployment, configuration, troubleshooting, and maintenance tasks
• Support both pre-sales and post-sales activities, including technical evaluations, proof-of-concepts, deployments, upgrades, and production support
• Contribute to Naos-related activities when needed, particularly around automation, integration, deployment support, and customer enablement
• Work flexible hours when required to support customer deployments, migrations, upgrades, or critical support activities
• Use the following platforms, tools and technologies within our technical environment:

- Windows & Linux environments

- Virtualised environments: VMWare, Citrix

- Databases: Oracle, SQL server, PostgreSQL, and MongoDB

- Scripting and automation: Python, PowerShell, and Bash

- Public Cloud Services: AWS, Azure & GCP

- Containerization technologies such as Docker and Kubernetes are a plus

Requirements:

We are looking for someone with a Master’s degree in Computer Science, Software Engineering, Information Systems, or a related field. The ideal candidate will have initial experience in system administration, database administration, software deployment, or technical support for enterprise software solutions. Strong troubleshooting skills, customer-facing communication skills, and the ability to work across software, system, database, and infrastructure topics are important for this role.

The position is based in a desirable downtown Chicago, IL location and candidates should have the legal status to work in the U.S.

Salary and benefits: Competitive salary and benefits package (health, dental, 401k plan, life insurance, STD, LTD, generous paid time off).