Barback

Job Description

Job Description

Job Summary:

The Bar Back will provide friendly, excellent service to every customer as well as keep the beverage area clean and stocked at all times. Responsible for delivery of requisitioned bar supplies (i.e., CO2 canisters, liquor, wine, beer, fruit, glasses, matches, ashtrays, ice, etc.). Position requires extensive physical exertion of the arms, hands and legs, the use of four wheel carts, four wheel ice containers and two wheel trash containers. Tasks include pushing, pulling, lifting, bending, walking and reaching. Position requires the ability to communicate effectively in English. All duties are to be performed within the guidelines of the Saracen Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Essential Functions and Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all our guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Obtain supplies and equipment for each beverage station and place fruits, glasses and silverware in their respective places.
• Prepare fruit, fill ice bins and clean ashtrays.
• Wash glasses for the bartender and clear debris from the bar.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with management and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Attend all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24 hour schedule.
• Pushing, pulling and turning a four wheel loaded cart to all bars in the casino from the liquor storeroom. The weight of a loaded cart will vary, from 100 to 500 lbs., depending upon the size and content of orders.
• Unload cart and place or stack orders in pre-designated areas.
• Return empty cart to liquor storeroom.
• Remove trash, empty boxes, and soiled bar towels one to four times a shift.
• Sorts trash at dumpster areas into proper container, i.e. boxes, trash, and towels. Return empty trash carts.
• Know the location of all bars within the complex.
• Thoroughly clean the floors of all mats and the floor behind bars (swing and grave yard shift).
• Position requires extensive walking, pushing, and pulling.
• Exchange empty bottles of liquor for full bottles in pump room.
• Change Bag in Box, CO2 tanks and tap kegs
• May be called upon to deliver empty bottles to liquor storeroom area.
• May be called upon to deliver ice to bars.
• Outstanding example of and a credit to Saracen Casino Resort

Qualifications/Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or its equivalency required.
• Previous customer service experience preferred.
• Ability to operate the following equipment: Juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines, and other necessary equipment.
  • Ability to speak effectively to the public, employees and customers.
  • Must have the ability to deal effectively and interact well with the customers and employees.
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening

PHYSICAL, MENTAL AND WORK DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must have the physical ability to work with extreme weather as well as the ability to lift 75 lbs, to squat, stand or bend repeatedly.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can!

Saracen Casino Resort is an Equal Opportunity Employer.