Bilingual (English/Korean) Manager of Account Management

Who we are and why we’re hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

Schedule: (1st Shift - Monday to Friday from 5:00 am - 1:30 pm)

Compensation :

Base Hourly Wage: $75,000 - $80,000 per year
Incentive eligible: Yes, quarterly performance incentives as part of the overall comp package.

Position Overview

We are seeking a highly skilled and motivated Manager of Account Management to oversee and lead a team of account managers in a fast-paced freight brokerage environment. The Manager will be responsible for developing and maintaining strong relationships with key clients, ensuring the efficient and effective execution of all logistics operations, and driving customer satisfaction and retention. The ideal candidate will have a strong understanding of the freight and logistics industry, excellent leadership skills, and a customer-centric approach.

Essential Job Duties & Responsibilities

Team Leadership and Development

• Lead, coach, and mentor a team of Account Managers to achieve individual and team goals.

• Provide guidance, performance reviews, and professional development opportunities to enhance team capabilities.

• Ensure that Account Managers are trained on best practices, client communication, and industry trends

Client Relationship Management

• Manage and nurture relationships with key clients, serving as the primary point of contact for high-value accounts.

• Proactively identify and resolve client concerns, providing tailored solutions to meet their freight and logistics needs.

• Ensure timely and effective communication with clients to ensure satisfaction and retention.

Account Optimization:

• Collaborate with internal teams (operations, sales, and customer service) to deliver best-in-class service and solutions to clients.

• Analyze account performance and provide actionable insights to improve service levels, reduce costs, and increase client profitability.

• Monitor and manage account performance metrics, including service level agreements (SLAs), on-time delivery, and customer feedback.

Process Improvement and Efficiency:

• Identify opportunities to streamline account management processes and improve the overall customer experience.

• Work with the operations team to implement best practices and develop operational workflows to improve productivity.

• Ensure adherence to company policies, industry regulations, and safety standards.

• Perform other related job duties as assigned or required.

Sales Support and Business Growth

• Partner with the sales team to drive new business opportunities and expand existing accounts.

• Support contract negotiations and renewals, ensuring that terms align with client expectations and company goals.

• Help identify upselling and cross-selling opportunities to increase account revenue.

Reporting and Analysis

• Monitor and report on account performance, providing updates to senior leadership on key metrics, customer feedback, and growth opportunities.

• Use data and analytics to identify trends, resolve issues, and drive continuous improvement.

Required Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related field (or equivalent work experience).

• 5+ years of experience in account management, client services, or freight brokerage, with at least 2 years in a leadership role.

• Experience managing large and/or complex accounts within the freight, logistics or transportation industry.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills, with the ability to build relationships and resolve conflicts.

• Proficient in freight brokerage software, CRM tools, and Microsoft Office Suite.

• Strong problem-solving and negotiation skills.

• Analytical mindset with the ability to interpret data and make informed decisions.

• Knowledge of transportation logistics, freight forwarding, and supply chain management practices.

• Ability to thrive in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Experience working in a third-party logistics (3PL) or freight brokerage environment.

• Familiarity with transportation management systems (TMS) and enterprise resource planning (ERP) software.

• Certification in logistics or supply chain management (e.g., CLM, SCMP) is a plus.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer

• Use hands and fingers to operate a keyboard, mouse, and telephone

• Speak and hear clearly in person, virtually, and over the phone

• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.

The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This is a hybrid role based out of our Des Plaines, IL office. Regular, on-site presence is required (4) days per week or as otherwise directed by the company.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.

Flexible hours may be required to support deadlines or cross-functional collaboration.

What we offer:

• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings
• Paid time off
• Tuition assistance
• Early access to earned wages
• High-performance culture with a continuous improvement mindset
• Opportunities for advancement!

CJ Logistics About Statement:

At CJ Logistics, we value diversity, equity, and an inclusive workplace. If you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and
or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

This job posting sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law.

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pursuant to the California Fair Chance Act and other applicable federal, state, and local fair chance laws, the Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.

CJ Logistics participates in the E-Verify program.

CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non-automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at View email address on aiapply.co. Requesting an accommodation or alternative review process will not negatively affect your candidacy.