CNC Field Service Engineer

Job Description

Job Description

Experienced CNC Machine Tool Service Technician

Job description:

Machine Ethics offers competitive wages based on experience, technical expertise, and demonstrated skill level. Compensation is determined individually to recognize each candidate's qualifications and capabilities.

We also offer opportunities for professional development, advancement, and comprehensive benefits package.

Job Overview:

Are you someone who knows how to find the solution to difficult projects? Are you professional, positive, and excited to dig into something different every day?

Machine Ethics is a machine tool sales and service company for CNC machine tools and industrial equipment, and we are looking for the right fit for our service team. We currently need full-time Service/Maintenance Field Technicians. As an Experienced Field Technician, you'll work on-site at customer locations to install, maintain, troubleshoot, and repair CNC machines and industrial equipment, combining hands-on technical skills with client interaction and frequent travel. You'll work indoors, using hand tools and specialized equipment to deliver dependable service and clear communication. Your impact: accurate installation and equipment testing help our customers stay up and running.

What We Service:

Our service team works on any type of CNC equipment, of any make and any model: vertical and horizontal machining centers, turning centers, and other CNC and industrial machinery. Because we are not tied to a single brand, we need versatile technicians who are comfortable moving between machine builders and control platforms, including, but not limited to, the major CNC controls below:

• Fanuc
• Heidenhain
• Siemens
• Haas
• Mazatrol (Mazak)

Compensation:

We pay competitively and reward skill. Your starting rate is set by your experience, and technicians who bring strong CNC controls knowledge and broad machine experience are paid accordingly. Your pay grows as you master more machine types and controls. On top of your hourly wage, our per diem program, take-home vehicle, and covered travel expenses add significant value to your total compensation.

We pride ourselves on taking care of our people through great wages and benefits, such as:

• Competitive, industry-leading pay
• Three weeks of paid time off
• Health insurance offered at a steep discount to our employees
• Dental and vision currently at NO COST to our team
• An assigned company vehicle you take home
• An exceptional, industry-leading per diem program for our technicians
• Hotels, vehicle, and gas are covered
• Continuous training and career development
• 401(k) with employer match

A Little About Us:

We are a people-first, culture-first, machine tool sales and service company that is growing quickly. We need the right people to install and repair new and existing CNC machines and industrial equipment of any make and any model throughout Michigan and the surrounding states.

The right candidate has extensive mechanical experience and a willingness to be humble, learn, and be challenged by what we do! We will train you on the equipment we see and keep you rolling in a skilled, rewarding career you can be proud of. We just need you to be innovative, dependable, detail-oriented, and customer- and people-focused. You will build relationships and your career.

Training and Career Growth:

At Machine Ethics, learning never stops. We are committed to providing continuous training so every member of our team can advance and grow. As CNC technology evolves, we invest in our technicians with ongoing training on new machines, control systems, and diagnostic methods.

Whether you want to deepen your expertise in CNC controls, expand into new types of equipment, or take on greater responsibility within our service team, we will support you every step of the way.

Responsibilities:

• Perform preventive and service maintenance on CNC machines and industrial equipment.
• Install, configure, and test new CNC machines and industrial equipment to ensure proper functionality and operational readiness.
• Diagnose and repair CNC control issues across Fanuc, Heidenhain, Siemens, Haas, Mazatrol, and other control systems, including alarms, parameters, and machine-to-control interface problems.
• Travel throughout the State of Michigan and surrounding areas.
• Independently diagnose and troubleshoot potential problem areas and noticeable machine wear.
• Perform high-level mechanical and electrical repairs on hydraulic, pneumatic, mechanical, electrical, PLC, and CNC systems.
• Educate, innovate, and collaborate alongside a strong team.
• Consistently provide next-level customer service and engagement.
• Learn our job management software and accurately track completed work.

What You Bring:

• Minimum of 5 years of experience in machine engineering, industrial maintenance, machine rebuilding, new machine setup, machine repair, or a closely related field (required).
• Hands-on experience with several of the major CNC controls, such as Fanuc, Heidenhain, Siemens, Haas, and Mazatrol, and the versatility to work across different brands (strongly preferred).
• Demonstrable skills in every area of expertise you bring to the role.
• Ability to work both independently and as part of a team on a variety of projects.
• Ability to read and interpret high-level electrical, hydraulic, and other prints with attention to detail (required).
• Exceptional professionalism and customer service skills.

Other Requirements:

• Specialized equipment is provided; technicians are required to supply their own hand tools.

Experience:

• Mechanical troubleshooting: 5 years (Required)
• Mechanical repair: 5 years (Required)
• CNC controls, such as Fanuc, Heidenhain, Siemens, Haas, and Mazatrol (Preferred)
• Customer service: 2 years (Preferred)
• Industrial electrician: 3 years (Preferred)
• Mastercam programming (Preferred)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Mechanical Troubleshooting/Repair: 5 years (Required)
• Mastercam: 2 years (Preferred)

Work Location: In person

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