Guest Experience Lead (GEL)

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. GUEST EXPERIENCE LEADER: $9-$11 hourly pay This posting is for a role with an independent McDonald’s franchisee. YOUR GOLDEN FUTURE STARTS HERE! We are hiring motivated part-time Guest Experience Leaders! Start moving forward safely today – McDonald’s corporate-owned and franchise restaurants have over 50 procedures in place to help ensure the safety and wellbeing of Crew Members, customers, and the community. Start building your future today - Build your skills through world-class training and pursue your education. We offer college tuition assistance, free high school completion programs, free English language classes, and even career advising to help employees achieve their goals. Start a flexible schedule today - Get a job that fits your life and encourages you to balance what’s important to you. Responsibilities The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by: Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need Expertly handle guest concerns and know when it is appropriate to bring an issue to management Assisting guests with the self-order kiosks and troubleshooting common issues Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating) Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app Identifying potential areas of improvement and sharing these opportunities with All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We’ll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant. Benefits College Tuition Assistance Earn a High School Diploma Flexible Schedules 50% discounted Employee Meals Free Uniforms Opportunity to Move up Vacation* 401K* Health Insurance* *eligibility requirements This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. McDonald’s Corporation and McDonald’s USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying. McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We’re following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at #J-18808-Ljbffr