Director of Clinical Services

Our client is seeking a compassionate, experienced Director of Clinical Services to lead the clinical care team and ensure the delivery of exceptional patient-centered care across various settings. This is an exciting opportunity for a healthcare leader to make a significant impact while working in an innovative, team-based environment. The Director of Clinical Services will play a key role in developing policies, managing staff, and overseeing clinical care in a manner that promotes patient satisfaction and outstanding clinical outcomes.

Population:

Geriatrics

Essential Duties and Responsibilities:

Integrate organizational values, mission, and vision into the program culture, policies, and day-to-day operations.

Oversee the delivery of high-quality, patient-centered care 24/7 across all settings.

Monitor patient experience and outcome data, guiding the team to ensure the provision of high-quality services.

Collaborate with HR and management on staff recruitment, training, and performance oversight.

Ensure timely and accurate patient assessments and care plans developed by the team.

Develop and manage an effective 24/7 on-call process in coordination with the Medical Director.

Collaborate with leadership to maintain the delivery of efficient, high-quality services.

Ensure clinical staff actively participate in team meetings and patient care planning.

Develop and monitor budgets, KPIs, and financial reports to ensure efficient use of resources.

Participate in Quality Improvement programs, track data, and lead improvement initiatives.

Ensure clinical compliance with federal, state, and regulatory requirements.

Develop and update job descriptions, aligning them with staff competencies.

Create policies in line with industry standards and collaborate with leadership on continuous improvements.

Engage with healthcare associations and committees to stay updated on regulations and best practices.

Collaborate with the Medical Director, Operations Director, and management to ensure high-quality service delivery.

Participate in family and staff meetings, in-service training, and other departmental activities.

Adhere to all organizational policies and safety guidelines while maintaining confidentiality.

Lead infection control efforts to ensure best practices in all settings.

Attend continuing education and training as required.

Maintain required certifications and professional affiliations.

Other duties as assigned

Qualifications:

State RN license with leadership experience in healthcare delivery and management.

Bachelor of Science in Nursing (BSN) required. A Master’s degree in management or a healthcare-related field is preferred.

Professional certifications are a plus.

Minimum of 3 years of experience working with the frail and elderly in acute, long-term care, or community based settings.

At least 3 years of progressive management experience.

Experience in home care, managed care, or long-term care is preferred.

Desired Qualifications:

Expertise in elder care services, particularly in home-based and interdisciplinary team models.

Strong understanding of managed care, chronic disease management, and healthcare program trends.

Proven ability to foster a collaborative, service-focused culture.

Skilled in conflict resolution, coaching, and building strong team dynamics.

Ability to handle complex patient needs and scenarios with adaptability and creativity.

Proficiency in guiding staff through challenging situations while promoting patient-centered care.

Strong financial management and budgeting skills.

Experience with management information systems and electronic health records (EHR).

Excellent communication skills, both oral and written.

Strong decision-making abilities with a commitment to quality and continuous improvement.

Oversee 2-3 sites

Technical Skills:

Proficient in EMR systems, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and general office equipment.

Strong computer literacy and ability to correspond effectively in writing.

Benefits package; Medical, Dental, Vision, Health Care Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA), Paid Time Off, Tuition Reimbursement, 401(k), and Employee assistance program, etc

Opportunity to work with a dynamic and growing organization.

Monday - Friday NO WEEKENDS

About Our Client:

Our client is a leading healthcare provider dedicated to delivering the highest quality of care to its patients. With a focus on innovation, compassion, and collaboration, they strive to create a work environment where employees can thrive, grow, and make a meaningful impact. They are committed to providing patient-centered care in a dynamic and supportive setting.