Operations Manager, Shift Lieutenant

Security Operations SupervisorMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryThis is a management-level position responsible for supervising security supervisors and security officers, overseeing all shift operations, including patrol, dispatch, concierge, and off-site locations. The role involves interaction with patients and supporting a safe patient environment rather than providing direct clinical care.Minimum QualificationsA candidate can qualify through education and experience or experience alone:Associate's degree in Criminal Justice or a related field (required)Bachelor's degree in Criminal Justice or related field (preferred)5+ years in security, law enforcement, or military3+ years in a supervisory roleCompetitive Candidate ProfileThe strongest candidates will likely have:Hospital or healthcare security experienceSSPO certification10+ years in security, law enforcement, or military service5+ years supervising security personnelExperience managing supervisors, not just officersExperience with investigations, workplace violence, de-escalation, and emergency managementReport writing and incident documentation experienceWhat They're Really Looking ForOperations supervisorShift commanderIncident commander during emergenciesInvestigatorStaff managerTrainerCustomer service leaderAreas That Will Likely Be Discussed During an InterviewLeadership: Handling poor employee performance, conducting discipline and corrective action, managing multiple supervisorsEmergency Response: Active threats, workplace violence, missing patients, medical emergencies, fire alarms and evacuationsInvestigations: Gathering statements, reviewing evidence, writing reports, interviewing witnesses and suspectsHealthcare Environment: Interacting with patients in crisis, behavioral health incidents, de-escalation techniques, balancing security with customer serviceOverall AssessmentThis is not an entry-level supervisor position. It is targeted at someone with a substantial security background who can manage an entire shift's operations and personnel while remaining capable of physically responding to emergencies.Additional Job Details (if applicable)This physical assessment is designed to verify that a hospital security operations supervisor can safely respond to emergencies, assist patients and staff, and perform physically demanding tasks that may arise during incidents.What the Test Is Measuring3-Minute Step Test: Cardiovascular fitness and recoveryStep, Bend, and Crawl: Mobility, agility, coordinationStretcher Carry: Ability to assist with patient transportPull and Drag: Ability to move an unconscious person or heavy objectBalance Walk: Stability and coordinationStair Climb: Emergency response capabilityMost Challenging ComponentsStair Climb: Four flights up and down in 35 seconds or less is a brisk pace. Requires good cardiovascular fitness and leg endurance.Pull and Drag: Moving a 150-pound sled 10 feet and back requires substantial grip, back, leg, and core strength.Stretcher Carry: Although the stretcher weighs approximately 150 pounds total, the weight is shared with a partner. Proper lifting technique is important.How Difficult Is It?For someone who exercises regularly, can walk several miles comfortably, can climb stairs without becoming overly winded, can lift and carry moderate weights, the test is generally considered achievable.For someone who is sedentary, has difficulty climbing stairs, has limited strength training experience, the stair climb and drag portions may require preparation.What This Says About the PositionThis is not a desk-based supervisory role. Even though you'll be supervising security operations, the hospital expects supervisors to respond personally to emergencies, assist with violent or combative individuals, help transport patients when necessary, run to incidents, physically intervene during emergencies.Remote TypeOnsiteWork Location10 Vining StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftEvening (United States of America)Pay Range$70,990.40 - $103,230.40/AnnualGrade7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.