Wellness Consultant (High End Retail Sales)

Job Description

Job Description

Mission Statement

At Relax the Back, we improve our clients’ quality of life by educating them about the importance of proper ergonomics and offering premier products that provide practical solutions for the relief and prevention of back and neck pain. We will accomplish this goal by offering our clients the highest quality products combined with the education needed for the care and maintenance of their health through proper posture while working, relaxing at home, sleeping, and traveling. Our clients’ in-store experience will be second to none with regards to service, visual presentation, and operational standards.

Duties and Responsibilities

Core duties and responsibilities include, but are not limited to, the following. Other duties may be assigned:

Sales Generation: Meet or exceed personal and store sales productivity goals through performing the six steps of the relationship selling process to provide outstanding customer service:

• Greeting all clients within ten seconds of entering the store with a friendly salutation and open-ended question, thus beginning to build a relationship.
• Developing the client’s profile by asking open-ended questions concerning their back and neck issues and their lifestyle; then listening to the client’s responses.
• Educating clients in the Robin McKenzie philosophy of caring for our backs through stretching, strengthening of core muscles, using proper biomechanics, and properly supporting resting posture (sitting, sleeping, reclining).
• Using product information to present and explain the right products that fulfill the clients’ needs, explaining the products’ features and benefits.
• Helping clients with their merchandise selections by overcoming their objections in a courteous, friendly, and genuinely interested manner. Suggesting additional items based on assessing their needs.
• Following up with clients to maintain a long-term relationship.

Team: All back care product consultants must be team players and perform their job duties with collaboration. Store associates must communicate with other store associates, handle all merchandise returns and client problems/complaints in a positive manner and assist clients at the cash wrap.

Product Knowledge: Through product information communications and materials, store meetings, and merchandise contact, develop and maintain a thorough knowledge of Relax the Back products; maintain sales floor coverage to assist clients; and only after serving clients, fulfill other task responsibilities.

Merchandising: In support of generating sales and after having ensured all clients are served, assist in maintaining the store’s visual objectives and housekeeping standards, including straightening merchandise, assisting floor fixture changes, stock receiving, processing, shipping, and replenishment. Additionally, flow new and backstock merchandise to the floor by selling priority; log and file accurate and timely paperwork; maintain an organized, neat stockroom; and support basic facility maintenance (vacuuming, changing light bulbs, cleaning restrooms, dusting, etc.)

Loss Prevention: Practice awareness of and compliance with loss prevention and safety procedures; contact the owner or manager should an internal or external loss prevention or safety situation arise.

Working Relations: Take initiative to fulfill client and store priorities and needs; cooperate with fellow associates; promote a positive team spirit; follow all company policies and procedures; proper register and cash handling procedures; and communicate and receive concerns objectively and constructively.

Competencies:

• Communication skills; able to identify client needs and solve problems; able to understand and explain product feature and benefits
• Able to understand and use the point of sale system, as well as support additional staff members
• Able to move throughout the store and climb ladders as needed
• Able to lift objects that weigh over 25 pounds and to properly use a hand truck, tools, ladders, and other basic materials required in processing shipments, stocking, and merchandising

Education

High School Diploma or Equivalent

Experience

• 3 years in a retail sales position

This position reports to the store manager.

This position has the opportunity to earn commissions on high end retail sales.

Job Type: Full-time

Salary: $32,000 - 100,000

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid Time Off
• Health/Vision/Dental Benefits

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Must have weekend availability

Education:

• High school or equivalent (Required)

Work Location: Multiple locations

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