Patient Access Representative (Relief, Evenings) Lansdale Emergency Dept

Patient Access Representative (Relief, Evenings)

Lansdale Emergency Dept The schedule is ER every other weekend 3-11 PM and every other holiday 3-11PM. This role is cross trained in Outpatient Registration. The schedule for Outpatient Registration is PRN.

Job Description

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Gathers accurate demographic and insurance information.
• Requests and scans photo ID and insurance cards.
• Verifies insurance coverage, referrals, and authorizations.
• Collects patient out-of-pocket liability at time of service.

Minimum Qualifications

• High School Diploma/GED
• 3 years of healthcare customer service experience

Preferred Qualifications

• Associate's Degree in Healthcare or Business Administration

Additional Qualifications

Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Work Shift

Workday Evening (United States of America)

Worker Sub Type

Regular

Employee Entity

Lansdale Hospital

Primary Location Address

100 Medical Campus Drive, Lansdale, Pennsylvania, United States of America

Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.