Customer Service Representative Spanish Bilingual - Insurance

Customer Service Representative – Spanish Bilingual AAA Auto Club Enterprises is hiring a full‑time Customer Service Representative who is fluent in English and Spanish to join our insurance call center team. What We Offer Starting Pay: $24.00 – $26.00/hour Bilingual Fluency: English/Spanish Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019 Remote Training Schedule: Full‑time (40 hours per week). Virtual training program lasting approximately 4 months. Training shifts will be scheduled between 9:00am‑9:00pm Monday‑Friday, with occasional Saturday shifts between 9:00am‑7:00pm. When a Saturday shift is scheduled, a weekday off will be provided. Remote Work Schedule (Post‑Training): Full‑time (40 hours per week). Work shifts scheduled within 9:00am‑9:15pm Monday‑Friday, and every Saturday between 9:00am‑7:15pm. One weekday off each week. What You’ll Do Answer inbound calls and assist members with questions related to AAA memberships. Deliver personalized, proactive solutions and recommend valuable products and services. Engage members using strong communication and a friendly, problem‑solving mindset. Think quickly and critically to resolve issues—this is not a scripted environment. Navigate multiple systems and tools while actively listening and multitasking. Maintain a positive, can‑do attitude in a fast‑paced and evolving environment. Participate in ongoing coaching and development to continually enhance performance. Work‑From‑Home Requirements Dedicated, quiet workspace without interruptions. Connect to ISP via Ethernet (no DSL, satellite, hotspots, etc.). Modem/router in same room as computer equipment. Internet speed at least 50Mbps download to 100Mbps for downloads and 10Mbps for uploads. Provide documentation of carrier and internet speed. Company‑provided computer and partial internet reimbursement included. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments. What You’ll Need Prior customer service experience (recent call center experience preferred). Bilingual skills in English and Spanish. Excellent communication skills (written, verbal, listening). Ability to multitask and navigate computer systems in real time. Flexible, "can‑do" mindset and willingness to adapt to change. High school diploma or GED. Ability to pass a background check and drug screening. Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019. Benefits Health coverage for medical, dental, vision. 401(k) savings plan with company match and pension. Tuition assistance. Floating holidays and PTO for community volunteer programs. Paid parental leave. Wellness programs. Employee discounts (membership, insurance, travel, entertainment, services, and more). Equal Opportunity Employer AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify. #J-18808-Ljbffr